Media Library not working correctly

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Starting a few days ago when if I add an image and go to my library the last jpg I selected will still be highlighted.  Typically what ends up happening is it will then put the last jpg you used in the new spot because 2 are selected.  The only way to unselect the last jpg used is to go to the library as if you were going select your media and instead refresh the page, which kicks you out, then you have to go back in again.  I don't have time for this extra step.  It's one thing to change one piece of media.  There are some days where you cost me an extra 30 minutes or more doing this...very inefficient.  
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tony

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  • annoyed. Several changes for the worse in the last 6 months.

Posted 2 years ago

  • 1
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Robb, Official Rep

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Tony,

Couple of questions so I can try to recreate this:

When you say "Add an image and go to my library", are you uploading to https://apps.risevision.com/storage? Or do you mean when you add an image FROM Rise Storage?

And if you mean when you are adding from Storage can you confirm these steps:

1. You open the Placeholder in your Presentation.
2. You select image, and in the window that comes up, the last jpg you selected will still be highlighted.

Is the above correct?
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Robb, Official Rep

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Tony, I was able to replicate this and I have brought it to the attention of the team. For the time being, this issue does not occur at https://apps.risevision.com, so I would recommend editing your Presentations with the Widgets there.

Thanks.
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Robb, Official Rep

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Tony,

This has been corrected. Please let us know if you have any issues with this fix.

Thanks!
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tony

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Thanks Robb. Sorry I was zero help.  We've been going 10,000 mph.  It was broken, but still usable.  As long we could still make changes I didn't even have time to stop and give you a better description.  Sorry.  
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Robb, Official Rep

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No worries Tony, happens to the best of us :)