Losing Elements in Presentation and New Presentation Keeps Freezing

  • 2
  • Problem
  • Updated 4 years ago
  • Not a Problem
An ongoing issue we've had is that we continually lose elements of our presentation on one or both of our displays (and not always the same elements at the same time on each). For example, the weather feed will sometimes disappear off one display and then reappear at some point throughout the day on its own. This happens with other elements as well.

Also, I added a new presentation yesterday containing a google slide show. Once the computer is rebooted, it will run the slide presentation and switch to the other presentation as planned but only once. The slide presentation keeps stalling out and the last slide will stay displayed on the display without switching back to the other presentation. I left it alone for a couple of hours, and it ran through the schedule again once more before freezing at the same spot.

Both of these issues seem to be hit and miss. And because they usually eventually resolve themselves after some time, I have no idea what to do to fix it.

Ideas?
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Reichwald Mess

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Posted 4 years ago

  • 2
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Blake Freeman, Official Rep

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Reichwald,

What OS and player are you using?

At first glance, it sounds like it could be a scheduling, media player, or network issue, so it's a bit hard to troubleshoot from here. I would start with those three things for now.
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Reichwald Mess

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Thanks for the response. I will check with the person who installed our system and get back to you.
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Blake Freeman, Official Rep

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Reichwald,

Are you still having these issues?