Loop duration incorrect

  • 1
  • Problem
  • Updated 4 years ago
  • Not a Problem
  • (Edited)
We are having major issues with the duration settings. This is not a few seconds- these are off by way too much. 40s to 4min overages on duration times- but our "Duration" setting for each is matching the timing of the videos TRT within the presentations. It doesn't seem to be a loading issue. We have cleared the cache several times and even changed out videos and presentations, but the TRT for the presentation won't match the TRT of the schedule. Is there a 3rd duration setting somewhere that might be interfering?
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John R.V. One

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  • frustrated

Posted 4 years ago

  • 1
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Hi John,

I have asked Cenique to chip in the original post you had going regarding the video playback.  If this problem you just posted is different than that one, can you please provide more details?