Login in interface issue

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
This AM Iam trying to login into the interface. It allows me to sign in with g account.... Once I click the little square box and try to enter the Display tabs, Editor etc it will bring me to those pages yet they appear to be blank.... Are there any known issues right now??

I need to get into these to check things and make several edits. 

any insight appreciated....
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Mylife614 .

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Posted 4 years ago

  • 1
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Blake Freeman, Official Rep

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MyLife,

We have recently pushed an update to our website, you can see the announcement here. Please try clearing your browser cache to see if this solves the problem.
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Bryant Beers

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So the browser issue is fixed after clearing the cache. However now when I try to start the risevision chrome player on a bunch of new Chromeboxes, it comes up to a blank page. Basically I can't claim or enter a display ID. Is this related to the site changes? 
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Kim Lee

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I don't like that the Switch Link appears to have been removed, it is now very tedious to drill down to sub-companies...I see changes were to the site again
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Dustin Thompson

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Myself and a client are having this issue today. Clearing the cache does not make a difference. Following the sign in link from the blank page will re-authenticate us through Google and gets us in. ;^) 

Just a heads  up. I know what a struggle it is keeping up with software. Thanks for your hard work!
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Bryant Beers

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It looks like everything is working fine for me this morning. 
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Blake Freeman, Official Rep

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Dustin,

Can you try accessing through a chrome incognito window?