Linux Displays (Players) using "native" Rise Linux Player , periodically go to black screen after startup

  • 2
  • Problem
  • Updated 3 years ago
  • In Progress
Periodically, displays will launch (startup) in the AM but retrieve no content and will display a black screen. The expected presentations are embedded in a "master-container" presentation. Everything was working fine for a few months until we converted displays over to the resurrected Rise Linux Player (which we are truly grateful for) . Since the conversion, almost every week, a random display will fail to present content until the display is restarted.  Once it occurs, if not restarted , this condition persists for the remainder of the day and the only thing that resolves it, is a restart or reboot.
Photo of Dave

Dave

  • 2,836 Points 2k badge 2x thumb

Posted 3 years ago

  • 2
Photo of Ray Durkin

Ray Durkin

  • 3,480 Points 3k badge 2x thumb
Hi Dave,

Thanks for posting.  Can you tell me if you leave your displays on all the time or are they all off at night and then you start them up in the morning?  Can you tell me what type of media player you are using?
Photo of Dave

Dave

  • 2,836 Points 2k badge 2x thumb
These displays are shutdown by cron 10 minutes prior to power being cut by an APC timer. They are restarted 10 hrs later by the timer restoring power. These displays are either one of 4 Intel NUC (i3 model running latest Linux Mint 17.2) or one of 8 ASUS ChromeBox also running latest Linux Mint 17.2 (the periodic OS update instabilities drove us away from chromeOS).

There does not currently seem to be any consistency in pattern yet. One day a NUC comes up black and a few days later, one of the converted ASUS boxes come up black. When this occurs, Rise Vision is always reporting that the device is responsive (green).

This morning, all devices came up normally and stayed that way. We verified that the "green reports" were accurate. Most mornings, this is not the case.

When this occurs, the OS is active and reachable. We can remote in to the desktop in almost every case. Exiting the rise player from the keyboard or restarting the machine, will usually remedy the situation once we know it is occurring.

All are connecting to the internet via a hidden WIFI network.There have been a number of network inconsistencies in the last month or so.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Dave,

Since we don't support the Mint distribution of Linux, I'm afraid there isn't a whole lot of troubleshooting I can do. Can you replicate on an Ubuntu 14.04 device?