Items within a placeholder all mixed up on display

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  • Updated 2 years ago
  • Solved
Since a few days, our screen is intermittently showing all items within a placeholder instead of showing one first for the specified number of seconds, then the next one etc. It happens with images, with text and with e.g. content that comes from Google Spreadsheet (which has worked fine for as long as we're using Rise Vision). What could be causing this and what would the solution be ?
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Rob Slotemaker

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Posted 2 years ago

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Rob Slotemaker

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By the way, the player is running on a Chromebox, with RisePlayerPackagedApp 15.11.20.7944, viewer version 1-06-201609150004 and set to auto upgrade. Could a recent upgrade of the player cause this issue and, if so, would going back to previous be an internediate solution for now ?
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Robb, Official Rep

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Rob,
We don’t support ChromeOS at this time, and the Rise Chrome App Player for ChromeOS is now an open-source community project. If you would like more information on this, please see the “ChromeOS” section of https://help.risevision.com/user/create-a-display. We haven't made any changes to that Player in quite some time. I wonder if this was due to Chrome updating recently on your devices. Can you confirm if the Chrome version has updated?

I would strongly suggest testing on a Windows or Linux box to see if they have the same issue. If they do not, then this is definitely an issue with Chrome on the ChromeOS device. If you are looking for other media players, you can check out our Store link at https://store.risevision.com/products/?cat=Media%20Players 

Thanks!
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Rob Slotemaker

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Thanks Robb, appreciate the suggestions. I'll check the Chrome OS version. Does anyone else have the same issue as we're having ?  If so, what kind of player are you using ?
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Robb, Official Rep

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Rob,

Were you able to determine if it was the Chrome version changing that created this issue? Also, did you get a chance to test it on a Windows or Linux box to see if they had the same issue?

Thanks!