Issues with viewing content stored in Rise Vision Storage

  • 1
  • Announcement
  • Updated 2 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

We've recently been made aware that some users are having issues viewing their content in Rise Storage. We are currently investigating this and will let everyone know once this has been corrected.

This issue appears to be intermittent, and a refresh of the page typically fixes the issue if you are experiencing it.

Thanks for your patience!
Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb

Posted 2 years ago

  • 1
Photo of Edwin C

Edwin C

  • 654 Points 500 badge 2x thumb
This reply was created from a merged topic originally titled Is Rise storage having connection issues today?.

My screen is saying "sorry there is a problem communication with Rise Storage"  and then when I go to edit and check the presentation it keeps saying there are no folders or files, then I'll refresh it will show up for a bit then go away. It shows that there are files when I go directly to "storage" outside of the presentation builder. Is Rise Vision Storage having issues? What is Rise Vision storage hosted on? 
Photo of Darius - PRODO.us

Darius - PRODO.us, Champion

  • 26,850 Points 20k badge 2x thumb
Happened to me recently a few times, but, like Robb said, refreshing the page fixed this problem. Same happened with 'Presentations' too... not sure it that was the part of the same issue.
(Edited)
Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb
Hello everyone!

The issue appears to have been resolved, please let us know if you continue to see any issues.

Thanks!