Issues with viewing content stored in Rise Vision Storage

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  • Updated 2 years ago
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We've recently been made aware that some users are having issues viewing their content in Rise Storage. We are currently investigating this and will let everyone know once this has been corrected.

This issue appears to be intermittent, and a refresh of the page typically fixes the issue if you are experiencing it.

Thanks for your patience!
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Robb, Official Rep

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Posted 2 years ago

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Edwin C

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This reply was created from a merged topic originally titled Is Rise storage having connection issues today?.

My screen is saying "sorry there is a problem communication with Rise Storage"  and then when I go to edit and check the presentation it keeps saying there are no folders or files, then I'll refresh it will show up for a bit then go away. It shows that there are files when I go directly to "storage" outside of the presentation builder. Is Rise Vision Storage having issues? What is Rise Vision storage hosted on? 
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Darius -, Champion

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Happened to me recently a few times, but, like Robb said, refreshing the page fixed this problem. Same happened with 'Presentations' too... not sure it that was the part of the same issue.
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Robb, Official Rep

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Hello everyone!

The issue appears to have been resolved, please let us know if you continue to see any issues.