Issues with Schedules or Content currently set to a "Weekly" Schedule

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  • Updated 2 years ago
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Hi everyone, 

We have discovered an issue with Placeholders, Widgets, or Schedules that use the "Weekly" Duration. Users who have Schedules set to Weekly will see a black screen on their Display instead of the Presentation. The quick solution for this issue is to change the Schedule, Presentation Item, Placeholder or Content item to "Always", and it will begin showing.

We very much apologize for the snafu, and it is our top priority to get corrected. We will update this conversation with future updates as we have them.

As always, please let us know if you have any questions.

Thanks!
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Posted 2 years ago

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Official Response
Hello everyone!

This issue has been corrected! If you save your Schedule with the Weekly duration settings, it will start working as expected.

Please let us know if you see anything otherwise!

We very much apologize for the error, and thank our community and users very much for bringing it to our attention so quickly!