Issues Canceling the player.

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
When the player starts up and does the countdown, You can no longer cancel out the player. It doesnt shut it down. The bigger issue is if i do cancel out the player loads with a black screen with nothing on it and I have to completely shut it down and restart. The only way to cancel out is let the presentation load and do the command to quit. This is on the latest version. Thanks
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William Oneal, Champion

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Posted 1 year ago

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William Oneal, Champion

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I also like to add,  if there is no internet it goes to blank screen as well. This blank screen doesnt allow you to use the commands either. Also when connecting the internet it stays black screen. No presentation. 
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Will,

Thanks for pointing this out! I wasn't able to recreate this in Linux, but I can in Windows. I'm getting a bug created for this now to be addressed immediately.

When it goes to the black screen, that is just the Explorer being killed, and you can restart it by bringing up the Task Manager, selecting File, and then "Run New Task". Enter in the text "Explorer" (without the quotes), and that will restart the Windows Explorer. 

I'll update this conversation once this is corrected.

Thanks!
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Will, this has been corrected and the fix is rolling out now. Your devices will update in the next couple of days to this newest version with the fix.

Thanks!
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William Oneal, Champion

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Thanks Robb for the update. I usually never run into issues but i had 15 setups going and just happen to run accross the issue. Thanks for everything you do.