Issue with new video widget

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
I am trying to use the new video widget in this presentation but getting an error message.

Presentation with video widget: http://rva.risevision.com/#/PRESENTATION_MANAGE/id=306427da-a52b-4834-b5d1-b994b2b18e84?cid=98919274...

Error: The selected video does not exist or has been moved to Trash.

When i use the same video in another presentation using video item, it plays ok:
http://rva.risevision.com/#/PRESENTATION_MANAGE/id=a3f0dfd4-203a-4fa5-8df4-78370949cb0c?cid=98919274...

Video URL: http://213.212.70.217/veoliatv/Veolia%20news%20Nov.webm

Any thoughts?
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Sanjay Kaler

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Posted 3 years ago

  • 1
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Blake Freeman, Official Rep

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Hey Sanjay,

Thanks for sharing all the information. I'll take a look at this.
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Blake Freeman, Official Rep

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Sanjay,

I checked with our developers and this is a known issue. We have a fix ready to deploy, it's just going through a review process right now.
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Sanjay Kaler

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Is it because i have space in the URL / file path?
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Blake Freeman, Official Rep

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Sanjay,

I don't believe so.

We have released the fix for the video widget. If you reboot your media player, you should see a resolution to the issue.
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Sanjay Kaler

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Yes it works now :-)

Thanks for a quick resolution.