Issue where Users are unable to upload to Stoarge

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Everyone, I am terribly sorry, but we have mistakenly deployed a change that is preventing Users from uploading files to their Storage account.  This is impacting any User with a subscription status of Cancelled or Expired.

We are reverting this change now. Any User experiencing this issue will be able to upload again within the next 15-20 minutes.
Photo of Alan Clayton

Alan Clayton, Official Rep

  • 8,788 Points 5k badge 2x thumb

Posted 4 years ago

  • 1
Photo of Alan Clayton

Alan Clayton, Official Rep

  • 8,788 Points 5k badge 2x thumb
This change has been reverted. If you were experiencing the behavior described above please try again. 

With that said, this change will be re-deployed on Monday, February 2nd. This is a part of the change related to how we manage Storage Subscriptions as mentioned here. Up until now, even if your Storage Subscription was cancelled or expired, we still allowed you to use your Storage account as if you had an active subscription.  We will begin enforcing Subscriptions on Monday which means you will not be able to upload or show files on your Display without a Storage Subscription.

Again, I'm terribly sorry for any inconvenience.