Issue in Running the Rise Player Application

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  • Problem
  • Updated 3 years ago
  • Solved
Hi,


i am trying to run the rise player on my local machine which is downloaded and installed from the following link

https://chrome.google.com/webstore/detail/rise-player/ilcmohdkjfcfekfmpdppgoaaemgdmhaa

the chrome 49.0.2623.87 m (64-bit) is i am using and there is no firewall restrictions i have to stop the rise-vision communication.

my display Id is : Z4CJ7WZQNHG6

in a caompany : e635273e-736b-4850-b2f1-4f7a86257d2e

which is having a Schedule: 71f8252a-ddf9-4e61-a2d2-b423b34e710f


when i ran the Rise_player it was showing the error
Unable to resolve the server's DNS address. 

and when trying to install the windows-7 RisePlayer

it has shown the following log in installer-detail.log

Could not read file C:\Users\rakesh.a\AppData\Local\rvplayer\RiseDisplayNetworkII.ini { [Error: ENOENT: no such file or directory, open 'C:\Users\rakesh.a\AppData\Local\rvplayer\RiseDisplayNetworkII.ini']  errno: -4058,
  code: 'ENOENT',
  syscall: 'open',
  path: 'C:\\Users\\rakesh.a\\AppData\\Local\\rvplayer\\RiseDisplayNetworkII.ini' }
2016/03/17 12:16:13 - <p>An unknown error has occurred.  Please try again or post a question to <a href="http://community.risevision.com";  target="_blank">http://community.risevision.com</a>.</p>;

{ [SyntaxError: Unexpected token <] userFriendlyMessage: '' }

and i followed the answer given by tyler in the following link

https://community.risevision.com/rise_vision_inc/topics/is-possible-to-create-my-own-stand-alone-pla...

created a file called RiseDisplayNetworkII.ini and include the following:

[RDNII]
displayid=Z4CJ7WZQNHG6 

later it has shwn in the log

2016/03/17 11:52:45started
2016/03/17 11:52:46 - Installer version: 2016.3.15.15.34
started
2016/03/17 11:52:50 - <p>An unknown error has occurred.  Please try again or post a question to <a href="http://community.risevision.com";  target="_blank">http://community.risevision.com</a>.</p>;

{ [SyntaxError: Unexpected token <] userFriendlyMessage: '' }

Can you please have a look.


Thanks in Advance
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Rakesh Allampati

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Posted 3 years ago

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Tyler Johnson, Employee

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Hi Rakesh, I see you've attempted to install both the chrome webstore app as well as the Winows player.  

Could you try removing the chrome webstore app from your system and then starting the Windows player again?  You can remove the chrome app from within chrome, and then just to be sure it's gone, check that the ilcmohdkjfcfekfmpdppgoaaemgdmhaa folder is completely removed from your user's "AppData\Local\Google\Chrome\User Data" folder.

Thanks,
Tyler
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Rakesh Allampati

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Hi Tyler,
I have tried the way what you have specified above. And still the same error it was showing.

And i re-installed the Chrome too(Even in the other machines also). But there is no luck with me.

I don't know what causing the problem.
(Edited)
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HSuarez

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Hi Rakesh,
Regarding the other error you have mentioned (Unable to resolve the server's DNS address) I was able to view the error on my machine on Windows 7 and running the Rise Windows Player. Looking at the error logs, the Schedule is requesting for the links which don’t work: http://d7997d9b-de2b-4027-9821-de1ed2... and http://418ee85a-ebc1-4583-9101-686801...

We suspect it may be due to the way the Presentation/Schedule is being set up. I can see that there are deprecated/legacy items being used. Are you able to do a test Presentation with the new Widgets, and run another test in a new Schedule? This is, after the Rise Windows Player have been set up correctly with no Rise Chrome App Player already installed.

Thanks again,

Hannah
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HSuarez

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Hi Rakesh,
Yeah I ran the Schedule yesterday also and as mentioned didn't see any issues that came up, it was only today that I did also see the DNS error. It may have been an intermittent issue with the network.

About the other issue - if you have Chrome App Player installed on the machine where you are installing Rise Windows Player it won't go through with the install. You can go through the following to check:
1. Go to Chrome > chrome://apps and check that Rise Player is not installed
2. Check Chrome App Launcher for the Rise Player icon
3. Make sure to also check if you are syncing Google accounts, that the Google account you are syncing into does not have the Rise Player already installed. If your Google account has the Rise Chrome App Player included and you login to your Google account on the device and sync it, the extensions are also synced to the machine.
3. Go through the folders mentioned in Tyler's response to check that the folder (called ilcmohdkjfcfekfmpdppgoaaemgdmhaa) for that Chrome App Player ID is not there. You may also need to look for the other folder (mfpgpdablffhbfofnhlpgmokokbahooi) in case you had an older version of the Rise Chrome App Player installed.

Once that is done, you can go through the reinstall again. There is no need to create additional files like the RiseDisplayNetworkII.in file since that's already been created after a successful install.

Let us know how you go!

Thanks
Hannah
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Rakesh Allampati

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Hi Hannah,

The same error what i sent to you yesterday only coming for now also.
Here again i am posting it for the clarification. 

2016/03/18 10:58:40Could not read file C:\Users\rakesh.a\AppData\Local\rvplayer\RiseDisplayNetworkII.ini { [Error: ENOENT: no such file or directory, open 'C:\Users\rakesh.a\AppData\Local\rvplayer\RiseDisplayNetworkII.ini']
  errno: -4058,
  code: 'ENOENT',
  syscall: 'open',
  path: 'C:\\Users\\rakesh.a\\AppData\\Local\\rvplayer\\RiseDisplayNetworkII.ini' }
2016/03/18 10:58:41 - <p>An unknown error has occurred.  Please try again or post a question to <a href="http://community.risevision.com";  target="_blank">http://community.risevision.com</a>.</p>;

{ [SyntaxError: Unexpected token <] userFriendlyMessage: '' }
2016/03/18 10:58:44
all closed

Thanks
Rakesh
(Edited)
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HSuarez

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Thanks for posting the message - I've contacted you individually again regarding the next step after this. Let me know if you haven't received the message

Hannah
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Rakesh Allampati

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HI 

The problem for the DNS Server problem was resolved.

It is a problem in the creation of a schedule. Due to this only the display/chrome application was showing the "Unable to resolve the server's DNS address."

And thanks for your help/assistance regarding this issue.
(Edited)
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HSuarez

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Hi Rakesh,
Thanks for the update!