Intel Compute stick with windows 10, There is no sound coming out of the presentation video on tv

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Intel Compute stick with windows 10,  There is no sound coming out of the presentation video on tv, There is sound coming from the tv when we play anything else,  We checked windows sound(control panel) and sound does work but the presentation sound is not playing.
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Lakhwinder

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Posted 1 year ago

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Darius - PRODO.us, Champion

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missing sound codecs?
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Lakhwinder

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Where/how do I get that from?
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Mike Thomas

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Hello,

With the Compute Stick, one of the first things I do is check to see if the drivers installed are up to date. You can find the Intel Auto Update utility here. Download and run the utility, update what is necessary. With Windows 10, sometimes you do have to right click on the speaker icon in the bottom right, click Playback Devices, and look for the HDMI sound listing, select it and subsequently click "Set Default". Then press OK. You can confirm you have tried this? 

Alternatively, your TV may need to be instructed to use a specific audio stream on certain inputs. I would check with the menu on the tv to ensure the HDMI audio isn't set to use optical out, or another audio input source. 

Please let us know what you find! 

Regards,
Mike Thomas
Rise Vision Support