Installer not working after unblocking all required sites in firewall

  • 1
  • Problem
  • Updated 2 years ago
  • Not a Problem
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hey everyone,

Some background: I work in a school district with currently three displays running Rise Vision for digital signage. We've been working on our firewall and over the past couple weeks it decided to block certain sites that Rise Vision requires to work. We've unblocked them and it's working as normal again.

I'm working on installing a new display in one of our schools and I'm having trouble. I'm using the standalone windows client on a fresh install of Windows 10 Pro. When I run the installer I enter the display ID, click install and nothing happens. The install button dIoesn't respond. The program does not freeze however, I can still exit out or cancel.

To troubleshoot I connected a laptop to my smartphone's hotspot and the install worked fine. That makes me believe our firewall is the culprit again, as I've installed these three other displays with no issues in the past. Here's the list of what I allowed to get the displays working again. My question is, are there any other sites I need to allow for the installer to work?

rvashow2.appspot.com
rvashow.appspot.com
rvaserver2.appspot.com
storage-dot-rvaserver2.appspot.com
store.risevision.com
commondatastorage.googleapis.com
googleapis.com
accounts.google.com
talkgadget.google.com
s3.amazonaws.com
p.jwpcdn.com/6/5/jwpsrv.js (Only necessary if your Presentation includes videos)
rackcdn.com
display-messaging.risevision.com

Thanks everyone!
Photo of Martin Murphy

Martin Murphy

  • 70 Points

Posted 2 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hi Martin,

Please see the list below of required network resources,

Please note that if you have a Firewall or Proxy, you may need to configure it to allow our service on port 80 (http) and 443 (https) for the following addresses:
  • rvashow2.appspot.com
  • rvashow.appspot.com
  • rvaserver2.appspot.com
  • storage-dot-rvaserver2.appspot.com
  • store.risevision.com
  • commondatastorage.googleapis.com
  • googleapis.com
  • accounts.google.com
  • talkgadget.google.com
  • s3.amazonaws.com
  • p.jwpcdn.com/6/5/jwpsrv.js (Only necessary if your Presentation includes videos)
  • rackcdn.com
  • display-messaging.risevision.com
And if you are using Rise Priority Support and taking advantage of our remote diagnostic and correction service we will also need port 8041 open for the address connect.risevision.com.
Photo of Wendi Borden

Wendi Borden, Champion

  • 6,028 Points 5k badge 2x thumb
I'm no firewall guru, but can you allow all of risevision.com? Maybe it's trying to download some installation file or talk to some other page on RiseVision? Can you do the install on your phone and then run the content - or is the content not working after an install? If install doesn't work, I'd also worry about updates not coming through though.
Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb
Martin,

Did adding all those exceptions solve the issue?