Installed a Rise Vision player and it won't automatically startup. When I click restart riseplayer it reinstalls the player.

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  • Updated 3 years ago
What riseplayer will work? I have to constantly reinstall the player
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RMN HR

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  • irritated

Posted 3 years ago

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HSuarez

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Hi RMN HR,

To confirm, are you using the installer that is available at https://help.risevision.com/user/crea... and that on the first install, you've selected to add the Rise Vision Player to the start up process? Also, which Windows/Linux version are you currently using?

When you select 'Restart Rise Vision Player' the process that you see is expected of the Player. However, if you added the Player to start up automatically (after rebooting the machine) it should start up. I would suggest checking to see if there are any web filtering that is enabled that is preventing it from restarting on reboot since I know of a case where a user's web filtering was blocking Rise Player from starting up.

Let us know how you go!

Thanks,
Hannah