Install Error - Error Downloading JRE

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  • Updated 3 years ago
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I am having an issue installing RiseVision client for windows on top of an existing installation. When I go to use the installer, I get an error saying: "Error downloading http://install-versions.risevision.com/jre..etc" 

Any ideas on what I should do? 

Thanks!
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Derek Van Winkle

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Posted 3 years ago

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HSuarez

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Hi Derek,

This sounds like something may have interfered with the download for one of the items required in the Installer. See if you can try again:
If the Display currently on the previous version of Rise Vision Player, delete the C:\\Users\%username%\AppData\Local\rvplayer folder in Windows and then reinstall via the new .exe here. If you are on the newer version (ie you can see the Start menu options for the Rise Vision Player group), select 'Uninstall Rise Vision Player' from the Start menu and then reinstall.

Let us know how you go,

Thanks
Hannah
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Derek Van Winkle

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I did as instructed and the error still occurred. If I manually type in the URL path that is in the error message in my browser, I can download the file just fine. 

The system I'm encountering this issue on is an Intel NUC running Windows 10 home. 
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Robb, Official Rep

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Derek,

Any chance there are policies set on the machine to not allow users to install anything? Are you sure you are logged in as an admin on the machine?
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Ashleigh

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Hi Derek

Just letting you know that we have released a new version of installer that may address the issue you were experiencing.

Thanks!
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Derek Van Winkle

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The machine is logged in as admin and the new installer didn't change anything. The error can change from an issue downloading JRE to an issue downloading chrome. 
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HSuarez

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Hi Derek,
Thanks for your patience. I'd like to look into this installation directly on your Display/machine. If you can please get in touch via support@risevision.com and we can go from there.

Thanks,
Hannah