Increasing Memory Use

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  • Problem
  • Updated 3 years ago
  • Not a Problem
I have a media device running on Windows 7 64 bit Professional. When I start up the rise vision player chrome.exe uses little memory, about 45,000 K. After leaving the presentation running for a while the memory starts to grow and after about a day the memory reached 370,000 K.



What could cause an issue like this? I've had a few freezes and I'm assuming this is the culprit. 
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BayBrook

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Posted 3 years ago

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Matthew Fisher

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BayBrook,

A certain amount of increasing memory usage is expected.  The amount can vary based on they type of content (I've seen the player use 50 to 75+ megabytes when running a lot of interactive flash content) and amount of changes to the presentation a running instance of chrome has experienced.  While we recommend a scheduled nightly reboot, if you suspect a memory leak, temporarily disable it, then monitor the resource usage for a couple of days.  Schedule a single presentation and don't make any changes to it while the monitoring is in progress.  Typically, you'll see it increase to a point and then stabilize (with relatively minor fluctuations thereafter).
If it continues to increase and consume all of the RAM, definitely let us know.

Thanks,

Matthew


EDIT:
I did a double-take on the numbers you mentioned and the scale I referenced was completely off.  The diagnostic process I suggested is still sound and recommended, but my numbers were wrong.  My current Chrome footprint is also around 325 megs, but the bottom line is that it depends on the type of content being displayed.
(Edited)