In case you missed it for the week ending Aug 5th

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  • Announcement
  • Updated 2 years ago
  • (Edited)
What we did last week:

  • Unfortunately our Player reliability dropped from 97% to 96% this week mainly because we’ve recently discovered some cases where we were incorrectly reporting success. In some circumstances we found that the Chromium renderer crashed or became unresponsive, and we were restarting the Display without adding it to our failure count. This scenario is now correctly accounted for and has unfortunately brought our average down by 1 percent. Our Community Success team is working hard to bring this percent up by working with our Users to identify what causes a Player to run unreliably. The most common scenario right now is caused from 3rd party web pages with memory leaks. We’re reaching out to these Users to help get the problematic web pages removed. We also found scenarios with the Image Widget when configured to show large resolution files. To address this, the Content team has released a new version of the Widget and will continue to monitor the situation.  

  • Apps team shipped a few improvements to the Editor to simplify the flow for adding images and videos to Presentations and there are more changes coming next week. When you add a Placeholder, you can now see shortcuts for adding Text, Image, Videos or More Widgets. You can also select multiple files at once to create multiple Playlist Items. Next week, we are going to release a new layout for the file selector, with features like breadcrumbs and thumbnails.

  • Delivery team has made a few improvements to our continuous delivery process to improve our automated testing and we have started to deploy Chromium 52 to Electron Players on a staggered basis. In parallel we are continuing to implement the new Display messaging service that will include the ability to get Display Screenshots if you opt in for them.

  • Store team has finished up with a couple months of work on improving the stability and reliability of our Store which includes our subscription management and product authorization mechanisms. It’s all been “under the hood” work to ensure you can purchase and manage your subscriptions without issue. In parallel we also took on a major migration project to move all of our subscriptions that were managed by our accounting system into the Store. Crazy for running two major projects in parallel?  Perhaps. Having all of our customers subscriptions in one environment that is maintained by us and uses all of our best practices. Worth it!

  • Open defects are up from 4 last week to 6 across our 60 active projects on GitHub. We have found a few Viewer issues and a Store defect this week and we are currently working to address both. Zero open is the goal.

  • The Content team released improvements to the Image Widget to improve its reliability, and started development on a new version of Rise Cache.

  • Four new blog post are hot off the press! Read about our Pokemon Go Templates, digital signage for your home, goal review, and what our Toronto office thinks of three of the lowest priced media players.

  • Our Creative Team is almost done upgrading our website, expect to see a new version sometime next week!

  • Just a reminder for everyone, as of September 1st, support for legacy versions of Rise Player will be discontinued. This announcement goes over how to determine that version you are on, and how to upgrade.
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Robb, Official Rep

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Posted 2 years ago

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XMedia Dubai

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hi robb,

How can we opt for the screenshot? Also want to check if ubuntu/linux version of player will be supported long term. Currently i am migrating all the windows xp systems to linux and have thoughts of migrating 100% of networks to linux. 

Also have a suggestion for new editor. Is it possible to show total duration of the timeline/playlist? This will help us in letting know what is the length of the presentation/playlist. Presently we have to calculate it manually.

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Robb, Official Rep

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My understanding is this option will be available in the UI at I'm not sure where it will be presented, but we will let everyone know in an upcoming update.

In case you weren't aware, the current plan is if you opt in to getting screen shots and you open your display settings it will go and grab the screen shot as of right now if the display is online.

We do plan to support Linux 14.04 LTS until the end of it's life span, which is currently April of 2019. 

Interesting idea about the playlist! Can I suggest starting a new conversation as an idea, and we can see how many people are interested in the same functionality?