Important Update: As of 9/14 We will be disabling the use of refresh HTML tags.

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  • Updated 3 years ago
We have discovered that a very small percentage of our users are utilizing custom HTML refresh tags in their presentations. These tags are causing presentations to generate an excessive amount of connections to our core from individual media players.  We will be pushing a change to Rise Player that will disable the use of refresh tags.

In most cases, our users will not see any effect from this change. However, some presentations may be effected and will need to be updated in accordance with this change. These updates will vary by the case.

We will post to this thread once again when this change goes live on Monday, September 14th. If you see any undesirable effects to your presentation from this change, we will be happy to work with you to correct the situation.
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Blake Freeman, Official Rep

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Posted 3 years ago

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J Juno

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Blake, could you give me further information as this could be significant to us.

Will this disable the HTML refresh tag embedded in outside websites that are displayed using the Web Page Widget?  What about HTML stored in Rise Storage that contains the refresh tag?

Or is this specific to only the refresh tag being added to the HTML of a presentation?

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Shea, Official Rep

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Hi J Juno,

I have passed your questions to one of our developers and will let you as soon as I get an answer. 

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Matthew Schornstein

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Was there an update from the developers as to J Juno's question?
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Shea, Official Rep

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Hi Matthew and J Juno,

I apologize for the late reply on this. He said it should not affect the situations described above. However, if you notice anything strange or have any other questions please let us know.

Thank you,