Important announcement regarding Storage pricing

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  • Announcement
  • Updated 3 years ago
We are about to launch Storage, our media library for digital signage, for $10 per month, per Company, with no variable charges or limitations, as long as you are using Storage for Rise Vision digital signage.

If you are using Storage now you will automatically be enrolled in a free 90 day trial when Storage launches. During the trial period you can move your media assets to another library if you no longer want to use our service and simply reference those assets by URL in your Presentations. And if you are interested in creating your own media library we have published Storage as open source on GitHub here https://github.com/Rise-Vision/storage-client. Feel free to contribute to our code if you think something is missing or take it and use it for your own project.

For awhile now many of you have been asking for us to set our price for Storage so that you can budget for what your digital signage costs will be. Our apologies for how long this took as we had to both figure out a model that would give you one simple and predictable number each month, and, we needed enough data on usage and development costs for us to understand what we need to cover. Our usage is based upon managing digital signage with Rise Vision and for this reason we have to maintain one caveat on this pricing. If you use Storage for something other than your digital signage with Rise Vision, and that usage is outside of what normal usage would consume, we will throttle your bandwidth consumption. We hope that you will use Storage for what it was intended for, your digital signage on Rise Vision, at one predictable price per month.

Many thanks for your patience while we worked this all out!
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Alan Clayton, Official Rep

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Posted 4 years ago

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Michael Tedeschi

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that's more than reasonable, thank you! -Mike
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Messe Frankfurt

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Very reasonable.  Quick Question. If we use URL based storage, are images and videos copied to the player one time and subsequently on changes for local play or are they copied each time they are played.  Thanks, Brian
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Neal

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Videos played on the Linux and Windows Players are downloaded to a separate cache and played from there.  If the videos are not used in 30 days, they will be removed. The Chrome App Player doesn't make use of this separate cache and stores everything in the browser's cache.

Everything else is handled by the browser's cache.  Scheduled Restarts and pressing the Restart Player button on the Display's setting page will clear this and have the Player re-download them.
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Messe Frankfurt

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Perfect. Thanks Neal for the prompt response. Brian
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Eric S.

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So will you guys be updating your website and tagline? 
"Everything you need to create amazing digital signage for FREE"  
Really makes it sound like you can sign up, get up and running right away without anything extra.

While technically this is a true statement, you really need to see how customers (or potential customers) will perceive this.

With my new company, I certainly won't use that verbiage when mentioning RiseVision as I don't want my customers to think they can setup something for free without anything else. They need to know that it WILL cost something to use RiseVision right out the gate. 

Would be really nice to see multiple levels of Storage costs though. Free (minimal space, IE 100mb) and Paid. Still allows mom and pop shops to startup quick and easy without anything else so they can see how powerful the platform is.

My $0.5 anyway!
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Entech Signs

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Just for clarification if we have an parent account setup and as an example if we have 3 customers setup as companies under our account and we were all using Storage this would be $40?

Also how will billing work?  I assume that all the billing would be sent directly to the parent company versus having them sent to each individual customer.  I assume this is how it will also work with the other items in the store which you need to pay for as well correct? 
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Eric S.

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Very good question!
I have 3 sub companies setup, but it's all the same company. They were setup to limit who has access to what and so the different departments had their own presentations and displays.

Would really hate to pay for 4-5 storage options when we barely use 20mb in total on average unless we have a video posted.
(Edited)
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Alan Clayton, Official Rep

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Entech - good questions!! 

Using your example, all four Companies would need a subscription for a total monthly cost of $40. As for the billing, your assumption is correct. The billing for those sub companies can be handled at the Parent company level.

Let me know if that answers your questions. Thanks!
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Eric S.

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Well... this change went from being acceptable to not...

I just checked, and 2 of my sub-companies are using less than 5mb of storage!!! 

I think the pricing structure needs to be reconsidered. While lots of users probably have tons of stuff and the cost is justifiable, users like me won't be able to justify such a cost and will now have to look for alternatives.

I know I won't be able to get $50/mo approved to host images.
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Entech Signs

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Yes I am in a similar situation where I would probably paying a large sum for storage for very little actual data being stored.

It would be nice if we had a tiered structure where we paid for actual usage for example if the parent company and sub companies all used less than 1GB it would be one price, 2GB would be another.
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Eric S.

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And for the record, we are a not for profit, so getting $40/mo approved is not as easy as you make it out to be.
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Jason Maggard

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"I am only suggesting tiered pricing."

Byron addressed that:
"And in trying to figure out how we will charge for this I also realized that if we created a variable billing model that system, to do that billing, would have to be created and maintained as well, which would also be expensive, and that cost and the resources for it would have to be covered."
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Eric S.

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And as users, we voiced our opinions on it.

Solutions like Stripe make developing payment solutions (including recurring and tiered pricing) much easier than they used to be. Why incur the costs of rolling your own solution if options like this exist (Like using Google as their platform instead of building their own). Perhaps they did not look into such options, I don't know.

Keep in mind that I WANT to pay for an integrated solution that makes it easy for my users. It's just doubtful that I will be doing so with the current pricing model, so instead of getting some money, they get none and can't put that towards additional development. How does that help RiseVision?

The whole point of discussing is to see what other options there are, and if there is a way to make something happen. You never know what was not brought up or thought about behind closed doors that might be brought to light by people like us in an open forum.
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Jason Maggard

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Glen, no offense, but $40 a month is probably less than you spend on coffee a month. Non-profit, not-for-profit, for profit, monks in a commune.... If the $40 a month is effectively spent, then it's available.

Some of my wealthiest customers are the "Not for profit" folks. One even let me test drive his Ferarri.

Your digital signage is either effective advertising, which is worth more than $40 a month, or it is not effective advertising, and is not worth $40 a month. If you're saying that it's effective, but your business will not approve $40 a month, then why are you working for penny wise/pound foolish folks? (And why is that Rise's problem?)

Blah, blah, blah, "price of everything and the value of nothing", blah.
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Eric S.

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I don't even know how to respond to that. Non-profit workers shouldn't be driving Ferraris, that's wrong on so many levels. That seriously just made my stomach turn.
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Eric S.

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Do you have Documentation about implementing a custom Storage module using your Github repo?
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William Oneal, Champion

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I can see this both ways so i decided to give my thoughts. I can understand that rise needs to make money somewhere and that storage is one place you can get it from. That being said though, i think your going to have a bit of a backlash on the thought of whats free. Currently everything is free and can be free forever to the ones who have the power and knowledge to set it up. The issue i see is when new customers or current ones sees free but now have to buy storage, they think what happened to free. Is this now a pay service? Why do i have to pay for storage? I thought this said signage for free? Etc etc... 

Its something that can hurt and turn people away, which is not good. Thats why i think you might need to consider a small change on how this should be done. This is my idea and don't take it in consideration just something I'm throwing out there.

1. New signups and current ones that have no sub companies gets 500mb or less free in storage. If you need more thats where the cost can come and thats the same for sub-compaines. This way its stays free for small operations and new ones that are interested in the company.

2. Make a tier system for those bigger operations and stay free.  
$0   for 1 company and 0 sub companies 500mb storage
$0   for 1 company and unlimited sub companies using your own storage. 
$10 for 1 company and 1 sub company with storage $10 added per sub company.
$35 for 1 company and 5 sub companies with storage $10 added per sub company . 
etc etc...

3. Being free is what got people here in the first place and I'm sure it would be nice to keep this free in some form. Storage is a big piece to some and no free offers on storage means in reality this becomes a paid service even if you offer a way for people to use there own storage. a company that states free means it needs to offer all critical parts for free with some limitations and i believe storage is a critical part. 

This is my view and can be taken with a grain of salt, but i have seen companies do this and with that they tend to loose clients which is never good for growth. For me i will have my own storage which i can do but for others this might not be as easy. Anyway Rise keep up the good work. Keep us informed like always and will be updating everyone on the new My Rise Player soon. I have one last bug I'm trying to figure out. Thanks
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Byron, Keener

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A little background on storage and media libraries... 

In the beginning we knew that if we wanted to provide a free digital signage system we would have to utilize 3rd party services for storage maintainance and delivery of media to the displays. We knew we wouldn't be able to provide that functionality on a free platform on top of everything else that we provide. And we also knew that much larger companies than ourselves could provide a better service for media management, for less money.

For that reason we didn't offer storage. We just provided the ability to enter a URL that refers to your media on these 3rd party media servers.

That's where we stated, then over time Users kept asking that we incorporate storage, and we kept saying that we can't afford to do that. The discussion continued until we said okay, we will add it, but we will have to charge for it. We provided the service and put a disclaimer up that we would charge for it, and we released a fairly bare bones media library.

Then Users started asking for folders, multi-file uploads, multi-file downloads, delete undo, etc. which meant that we had to hire and dedicate two full-time developers to just storage. My thanks to Tyler and Andrew for the work they are doing on this.

So... as you can imagine, what wasn't supposed to be in the system, from the start, has now become one of the most expensive pieces of it. I'm not complaining, just clarifying where we are at.

And in trying to figure out how we will charge for this I also realized that if we created a variable billing model that system, to do that billing, would have to be created and maintained as well, which would also be expensive, and that cost and the resources for it would have to be covered.

With all of the above in mind that is how I ended up at a simple, flat, and predictable rate per month. And, I knew it might not work for everyone, and for that reason we have never taken away what we always provided, the ability to use any storage provider than can provide a URL for your media assets. And to provide even greater flexibility we released all of the source code for Storage as open source. Anyone can take it and use it. There are no restrictions on it.

With the above in mind, we are listening to all of the suggestions and criticisms and as always, will improve as we go, and William, you do have some good points re. tiers, thank you for that!
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Eric S.

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The problem here is that we are 1 company. I have 4 sub companies which are only 'departments' in my company. The sub companies were created for ease of use and so 5 people didn't have access to the same media libraries and have to go through all the presentations. Simple, simple, simple.

So even though we have 4 displays TOTAL, you want us to spend $10/mo PER company, all using less than 20mb of space? Yes, we can use alternatives, but then I have to train a bunch of people how to use X service to upload their pics, and then link them. Now they won't use it because I've added 5 steps to the process. These are not highly technical people, nor should they need to be to upload an image. 

this just went from simple to complicated for everybody in my organization that updates the system outside of myself.

Again, have no problems paying for what we use, but that cost is crazy for instances like this.

It really seems like you guys are trying to get rid of the small business people and just go after Enterprise level now that the product is up to speed.
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Rob Ramsay

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You designed your model (4 sub companies) to make it easy for your company. Rise Vision designed their storage billing to make it easy for their company.  Sounds like your complaining about them doing the same thing you're doing. Why can't you make 4 folders in a single Storage for each of your departments and drop the sub companies?
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Eric S.

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Rob,
Plain and simple, each department needs their own separate access and it needs to be simple. Each department having access to only their presentations and assets is as simple as it gets.

End of story.
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Rob Ramsay

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Agreed, Rise vision was designed to be simple.  They're price plan for storage is as simple as it gets.
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Rah Yuliantoro

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Hi Glen,

And why don't you just send email to Byron asking for discount (you said paying is no problem, but the amount is). This might work, I don't know. But I think it is better than just complaining in open forum.
Rob makes good point saying that you only see from your side and want to take advantage of others. Lets say RV doesn't provide the storage (the same as before), would you still use RV? If so, there is no point on complaining. If not, I believe you have already look at somewhere else better. Why not just use that?

I know this might be a late comment, but just can't stand it :-)
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Brenda Clifton

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For those of you with sub-accounts, here's a useful tip to pull each sub-account's information back into your master account and avoid the extra media fees from having multiple companies. 

Note: The updated Storage feature now has folder options to help you easily organize content, however, it is still a good idea to name your media wisely so you can identify them without opening or previewing them.

It is pretty easy to copy and move presentations. Go into your sub-account and open a presentation. Click on the HTML tab in the upper left.  Highlight the info and copy. Now log into the master account, go to Presentations and click on ADD (new presentation) and then switch to the HTML tab and paste. Then go into presentation settings and change the name and save the presentation. It's now copied. If this is linked to images in your subaccount, they will need to be copied in your master account. Also delete sub-account users and re-add them into the master account.

You will also need to move your coordinating displays to your master account, which is not as easy. Go to your master account and create the display in the Displays area. When you do this, it will give you a new Display ID number.  At this point, you must connect to the media player running that display and change the Display ID in the configuration file. This requires being connected to the display itself - either remotely or with a keyboard and mouse.

DISPLAY ID FIX: 
First, follow these instructions to un-hide folders to reveal the file we need to edit:
- Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
- Click the View tab
- Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.

Next, go to Computer and go to this location:  C:/users/NAME(ours was USER2 for example)/AppData/Local/RVPlayer/
- Right click on the RiseDisplayNetworkII.ini file and open with NotePad
- Then you will see displayid=
- Add your display id after the equal(=) sign
- Click file and then save
- Reboot your computer
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Marc Troper

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It would be a nice feature if you could provide an configuration option per company/sub-company to define the external storage location. (f.ex. per FTP)
Working with direct URLs will be very annoying to all customers. They had no direct overview what media they can use.
With this option customers would still be able to browse theyr files in an external location. (without the technical challenging risevision storage client)
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Neal

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Hi Marc,

It sounds like something similar was posted here a little while ago.  If this is something you'd like to see, I would recommend +1 that post to show support for it.

Thanks.
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Marc Troper

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Hi Neal

Thanks for the quick reply. Thats what I supposed too. +1 is done.

regards

Marc

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Messe Frankfurt

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Since I am using a free Google account to login to a free RiseVision account, I just uploaded my content (images and videos) to my free Google drive (15GB of free storage) and used the URL's of the uploaded images and videos and now I am off of RiseVision Storage.  About 15 minutes to make the transition. Just about as simple as RiseVision Storage.
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Robb, Official Rep

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Hey everybody,

Just a reminder that if you have products or you're thinking of products that you want to sell back to the community through our Store,  you can get a jump start by applying here: http://www.risevision.com/sellers. Thanks!
(Edited)
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Jason Maggard

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Robb, FYI, that link doesn't go anywhere. :)

https://www.risevision.com/sellers/

Also, any progress on the new Token Based API's? That's what I've been holding off on. Didn't want to release a bunch of Widgets to the store only to find out the they need to be re-coded in October.

I'm also up to my elbows in installs right now and didn't want someone needing me to update a widget. :)
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Robb, Official Rep

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Thanks for the update Jason! I updated the link. 

Have you checked out this forum conversation? It details how the new API is available, albeit not completed: http://goo.gl/aIDjCG

Check it out and let us know what you think!