Important announcement regarding legacy versions of Rise Vision Player for Windows and Linux

  • 1
  • Announcement
  • Updated 2 years ago
  • (Edited)
As of September 1st, support for legacy versions of Rise Player will be discontinued. You can verify the version of Rise Player running on your Display from the Display Settings Page. Check out this article if you’re not sure how to do this.

If your Display is running Windows or Ubuntu, and the version of Rise Player does not begin with the words RisePlayerElectron, your running a legacy version of Rise Vision Player and you need to upgrade. Here is a screenshot of how it should appear:




The latest version of Rise Vision Player is available to download from here. If you have any questions or concerns, please feel free to let us know.

NOTE: This does not apply to Cenique devices, or Android devices running the Scotts Digital Signage "My Rise Player" App.
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Robb, Official Rep

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Posted 2 years ago

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Larry Tosten

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Will everything stop playing or is it simply not supported.  i.e. do I need to upgrade/swap out any players that don't have "RisePlayerElectron"?
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Larry Tosten

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I'm using Cenique Players and some just say "Cenique 4.0" under player version on the "Display" page
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Robb, Official Rep

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Great point Larry! I updated the above post to include that this will not affect Cenique Devices or Android devices running the Scotts Digital Signage "My Rise Player" App. So no worries, your devices are in good shape :)

Thanks for bringing that up!
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AdGators AdGators

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Hi Robb,
Will older players continue to work? This is just from a Rise Vision support level, correct?
Thanks,
Joe Kirchner
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Robb, Official Rep

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Joe,

They will indeed continue to work, however since we will no longer be supporting Chrome upgrades for these legacy Players, this means that Windows users may see the "Chrome Out of Date" message in the top right corner of their content. If you are using Linux, this won't occur.

If there are any issues with the older players, our first recommendation will be to upgrade to the newest version as mentioned in the original post.

Thanks!
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RPTDigital Signage

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Robb, while we're on the subject of Windows and Linux Players for general community knowledge not a specific question:

Is there a point in the future where Rise possibly won't support 32 bit Windows or Linux players?

Should we consider 32 and 64 bit Players as equals or are there any decision points for 32 bit or 64 bit on new players where hardware allows  a choice? Example, one version has generally fewer bugs or better performance issues, or is better tested at Rise?

Thanks for your input.
  
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Robb, Official Rep

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There's nothing specific right now in regards to dropping support for 32 Bit Windows or Linux Players, but in reality, due to the limits of 32 Bit OS', a 64 bit is the way to go.

One of the best examples of them not being equal is that 32 Bit OS' can only go up to 3.6 GB's of memory, where a 64 Bit OS box can go up to 64 GB's of memory. That's a lot more memory that more memory intensive content in your Presentation can use! 

Most computers that you would use as a Media Player today are more focused on the 64 bit architecture, so my recommendation would be to go to the 64 Bit route.

We test on both 32 and 64 bit, but you're going to get the best bang for your buck with 64 bit. 

You can check out all our Players in our Store here. These are the ones we test on and recommend. The only one that is not 64 bit is the Intel Compute Stick:https://store.risevision.com/products/?cat=Media%20Players&cid=f114ad26-949d-44b4-87e9-8528afc76...

I hope that helps!
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Alex, Champion

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Robb,
If I remember correctly - the Rise Player Electron will NOT run on Win XP, correct?
Also, I don't remember if it runs on Win 7?

I think we all knew this was coming at some point- so if we have an older client running XP machines, then they are going to need to upgrade their hardware by September.
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Robb, Official Rep

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Alex,

No, it will not run on XP, mainly due to the age of XP. It sure does run on Windows 7, and we will be supporting Windows 7 until Jan 31 of 2018.

Thanks!
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Noel Erskine

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Robb,

What about the Chrome player app that we run on the managed Chromeboxes?  Will that be affected?
I am running the new Chrome player app on some of my Chromeboxes and the older app on some as well. (The older one is still working fine, so I have not done the update on all of my Chromeboxes yet.) 
Thanks in advance for the help!
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Robb, Official Rep

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Noel, 

This will not affect the Chrome App Player, however you should be aware that the Rise Player on Chrome OS has been released as an open source project to this community and it is no longer directly supported or maintained by Rise Vision at this time.

I hope that helps!
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Alex, Champion

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Hey @Robb, I think we still have quite a few players running the legacy version of Rise.  Out of curiousity, is there any faster way to upgrade them to the new electron?  Or does it need to be manually removed, and the new version manually installed?

If anyone else has a quicker method, I appreciate any advice!
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Robb, Official Rep

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Alex,

There should be no reason to uninstall the legacy version, and it may make things a bit easier if you leave it installed, as it will have that existing Display ID, and you won't have to type it back in again. Any shortcuts or updates that you have added manually to files in the rvplayer will have to be removed, but you should be able to install over the older version without issue. The only caveat is the update will have to be done manually on the device, and moving forward, all updates to the Player will occur automatically. 

Thanks!
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Alex, Champion

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Hey Robb, thanks very much for clearing things up as usual!  It makes sense - and it's nice to know the new version will allow for automatic updates.  Much appreciated.