Images/widgets not only showing on the TV display; only in preview

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  • Updated 3 years ago
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Hi, We are updating our old presentation through the new editor. However, the images/widgets are not showing on the TV display. They are, however, showing on the preview from my desktop. Any ideas?  Here is the link to our preview: http://preview.risevision.com/?type=presentation&id=2525446f-58cc-4318-be32-8268f8d90945
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ISU CHSintl

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Posted 3 years ago

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Blake Freeman, Official Rep

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ISU CHSintl,

I noticed that your presentation is in a revised state. Could you publish the presentation, and then reboot the media player? Let me know if that fixes it!

On a side note, I can't quite tell what kind of media player you're using from the response on the Displays page. In case we need to investigate further, could you let me know what type of media player it is?

Thanks!
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ISU CHSintl

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Ok! I just published and rebooted; still nothing. We have a Cenique C110 Micro Media Player.
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Blake Freeman, Official Rep

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ISU CHSintl,

It looks like the images that you are providing to the widgets are not valid URLs. In order for the Image Widget to deliver to a media player, you will need to provide a valid URL that ends in a valid image type, like .jpg or .png. I would recommend taking these images and re-upload them to a hosting provider that can provide a valid URL.
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Blake Freeman, Official Rep

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ISU CHSintl,

If you could, before you change your image URLs, contact cenique's support department about this issue. support@cenique.com

I will alert them to this thread.
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Hello,

Please contact us at support@cenique.com and we can assist you.
As Blake noted, if the image URLs are not available on the internet and can't be viewed in a browser, then the Android Rise Player app will not be able to access them. Please ensure all URLs are valid.

Thanks, 
Cenique Support