Images on Dropbox not working

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  • Problem
  • Updated 4 years ago
  • Not a Problem
I have a client that wanted to host their images on Dropbox. While everything works fine in the Preview, the images don't show up on the actual display...

Anybody else have this issue or have a solution?
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KrayMitchell

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  • confused

Posted 4 years ago

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Neal

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Kray,

Can you (or the client) check to ensure that the Distribution and Timeline settings are properly configured? These settings, while improperly set, may cause the Display to not show the content.  Also, Is the Presentation published? Its possible that the changes to the Presentation were saved, but if not published, the Display won't update.

Thanks
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Robb, Official Rep

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Kray,

Just an fyi, your client may want to reconsider using Dropbox after reading this post
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KrayMitchell

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Neal,
Everything is properly configured as I had it working with Google Drive (But they seem to kill those links too right away) and everything works fine from their Web hosting. I also tried restarting the presentation and computer to ensure it wasn't a cache issue.

Robb,
That thread is 2 years old. The daily bandwidth limit is 20GB/100,000 downloads on free accounts (200GB on Pro accounts) (https://www.dropbox.com/en/help/4204) so you would have to have a LOT of images to reach that limit.
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Robb, Official Rep

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That's good to hear about the bandwidth increase. I don't particularly rely on Dropbox for anything significant, but I'm glad to know I shouldn't be locked out when I do :)

Do you know if the file is in their Public folder? If I recall correctly, the file can be opened by any users via the link to it in the Public Folder, but if it resides in another folder, they need to authenticate.

This also may have changed, but I recall making that mistake myself a few times.
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KrayMitchell

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Robb,
I prefer that as well. I'm going to test with Sync.com tonight and see if I have the same issue.

Also changed a long time ago, they did away with the Public folder back in 2012 (https://www.dropbox.com/en/help/16).

The 'share' link is now public if you have the URL. Their new options allow you to limit that if you want.

But if it was a permission issue, technically it shouldn't be able to show in the preview either.
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Neal

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If they are seeing it in Preview, but not on a Display, it could be a situation that we've seen previously involving Google Spreadsheets.  Normally, you're signed in to the product you're using when you Preview, where the Display isn't signed in at all.

It could be that the link they used wasn't public, but if they were signed in to Dropbox, they would have permission to access the file via the link they used.
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KrayMitchell

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Hey Neal,
I did the setup of the Dropbox for them and used the public links generated from Dropbox. 

I actually did a couple additional quick tests this morning (like removing the additional info after .jpg) with no luck. I was logged into Dropbox at the time of preview though (Just confirmed the link does not work if I generate from the OS instead without logging in).

The link still works in and Incognito window though, so I find it strange that anybody can view the link, but it breaks when trying to view in RiseVision.

Very strange...
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Neal

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If you open the developer's tools on the Display (press F12) and go to the console tab, does it indicate any errors for the images?
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KrayMitchell

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I am unable to even get it showing in the presentation/preview now.

Not going to bother anymore, too much hassle.