Images not loading from Risevision Storage

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Images are not loading from Risevision Storage. Unsure if the issue is a network issue or a subscription issue.
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IQOS Support

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Posted 4 years ago

  • 1
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Blake Freeman, Official Rep

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IQOS,

Could you please provide a presentation ID for a presentation where your images are not loading?

Thanks!
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Blake Freeman, Official Rep

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IQOS,

We have deployed a hotfix and this should be resolved. If you're continuing to see an issue with items loading from storage, please delete and re-add the items to your presentations.

Thanks.
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IQOS Support

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Sure..

514ebeb2-96aa-4884-8484-78050b62806e

Presentation Name:
SPFS-1744-NTT

Currently have a workaround by putting the images on one of our web servers and using that URL for the presentation. 
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IQOS Support

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The hot fix appears to be working.  Thanks.


However, I have an additional question. How does The Rise Vision Storage work when the subscription runs out?
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Blake Freeman, Official Rep

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Once the subscription runs out, your displays will no longer be able to access the hosted content. You will still be able to download content that you have uploaded directly through the storage UI.
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IQOS Support

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Great to know. Thanks.