Images not following appropriate duration on display

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  • Updated 4 years ago
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I have several images within a single placeholder and they each have a set duration. When I preview my presentation, the images stay up for the appropriate time. However, when I see my presentation in the display, the image stay up for far too long. They stayed up for too long even after they should have been cached (we watched the presentation multiple times), so I doubt it is an Internet connection problem. I have other placeholders with different timing in the presentation--could they be interacting and messing with each other?
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Pinnergy Marketing

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Posted 4 years ago

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Neal

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I've not seen an image stay on screen for longer than it has been set for.

Can you confirm that the Presentation is published? If the Presentation is in a revised state, what is shown in Preview may be different than what is shown on the Display.  Displays only update once the Presentation is published, while Previews are of the last save.  Also, could there be a Timeline set where only a single image is scheduled to show at that time?

Thanks.
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Pinnergy Marketing

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The presentation is published.

Each set of images has the same timeline, so there is no time period when only one image should be shown.
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Neal

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Is it always the same images that are up longer than set in the Presentation?  Were the Duration values changed recently?  Could the Displays be offline, and thus not getting the updated Presentation?
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Pinnergy Marketing

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Yes, it is the same images. They were just uploaded this week so as recently as Monday. The displays definitely have the updated presentation. 
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Neal

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Would you mind sharing the Presentation causing the problem so we can take a look?  When you're in the Editor, click on the Gear Icon to the upper right corner of the screen.  In the window that appears, your ID will be shown near the bottom.

Thanks.
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Pinnergy Marketing

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Neal

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I noticed that the Presentation that you shared was in a revised state (last saved yesterday). I've also noticed that the images have different set Durations.  Some are set for 10 seconds, while others are for 35.

I've been counting the time shown on the Images' Duration and they match what I've seen on a Display I have here.

Can you try publishing the Presentation to see if that corrects what you're seeing?

Thanks.
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Pinnergy Marketing

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They are now showing up for the correct amounts of time on the display. Thanks!