images loading as blank white screen

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  • Problem
  • Updated 2 years ago
  • Not a Problem
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Been trying to research and coming up with many possible issues. My presentations display my images as a blank white screen with the exception of one or 2 slides. I've restarted them, cleared the browsers cache. I'm using Google Chromeboxes to run the RV app. Had some images being displayed through the newer widget, some as just images. Changed it to all be just an image from RV storage. Suggestions? Thank you!
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Ryan Maderic

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  • grrrrr

Posted 2 years ago

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Robb, Official Rep

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If I am looking at the right Company, it looks like all the images in your Main Entrance Lobby Presentation are using the Image Item. Can I ask you to change those over to the Image Widget and see if that solves the issue?

If this is not the Presentation that is having the issue, can you confirm if the images in that Presentation are using the Image Widget instead of the Image Item? If not, I would strongly recommend switching to the Image Widget to see if that solves the issue.

Let us know how you make out!
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Robb, Official Rep

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Man alive...that is nuts, I have no idea why it would still be there after a powerwash. I would certainly start looking for a Windows or Linux machine that could fulfill your Media Player role. This Chromebox just sounds too temperamental :)

You can see the ones that we recommend in our store here, or you can install the Windows or Linux Player on Windows 10, or Ubuntu 14.04 from here.

Let us know how you make out!
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Ryan Maderic

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Turns out I wasn't running the power wash correctly on the Chromebox. After doing so the right way it deleted RiseVision and it no long appears in the app store. Where can I download RV for Chrome OS? I looked around on a Github link I found through a RV help URL with no success
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Ryan,

I'm glad to hear that you got it corrected!

The ChromeOS is no longer supported (as you have no doubt already heard), but you can still get it following the steps on this page: https://help.risevision.com/user/create-a-display in the Rise Player on Chrome OS section.
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Ryan Maderic

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I found the issue with it not going into kiosk mode. Since RV is not supported anymore on Chome devices, the app was pulled from the store. In my Google Admin account, the devices were still looking for the original RV app. Once I went to this page https://help.risevision.com/user/create-a-display?_ga=1.50031590.1585553292.1476191279
And found the instructions of Kiosk mode did I understand there is a differently named app to search for. 
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Robb, Official Rep

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Ah...thanks for that additional info Ryan!