Images from Image Folder Widget not appearing in Presentation

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
We've discovered an issue with the Image Folder Widget where images will not appear in a Presentation if the selected Rise Storage Folder name contains an apostrophe. 

Until we deploy a fix for this issue, this can be resolved by taking the following steps:
  1. From Rise Storage, download the folder that contains the apostrophe
  2. Once downloaded, remove the apostrophe from the folder name
  3. Upload the renamed folder to Rise Storage
  4. From the Image Folder Settings, update the selected Rise Storage folder to use the folder created from Step 3 
If you have been impacted by this issue, we sincerely apologize for any inconvenience this causes you. We are working on a fix for this and will provide updates to this announcement as they become available.
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Posted 3 years ago

  • 1
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Alan Clayton, Official Rep

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A fix for this issue has been deployed. Please let us know if there are any questions. 

Thanks!