Image Would Only Partially Load

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  • Updated 1 year ago
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I had a weird issue pop up today that has never happened. We have a display that shows a different image placeholder from different presentations depending on the day of the week. For today's (Wednesday's) image, it loaded the first few pixels and stopped, leaving the rest of the display white. Thinking it was a cache issue, I rebooted the display to no avail. As a workaround, I re-uploaded the image with a slightly changed file name (kidspizzaday2.jpg) and changed the URL in the image placeholder. Hit publish and everything worked fine.

Any idea what was going on in the first place?
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A.J. Minotti

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Posted 1 year ago

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Robb, Official Rep

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The first thing that came to mind for me as well would be cached, specifically, I wonder if the image on the actual computer somehow got corrupted. What you may want to try is to go into the Rise Cache folder on the Display, and delete everything in the cache. This way, it needs to download everything over again, and can download a brand new version of that image for Wednesday.

You can find the cache here:
Windows: C:\Users\%USERNAME%\AppData\Local\rvplayer\Rise Cache\Cache
Linux: Home\rvplayer\Rise Cache\Cache

Let us know how you make out!