Image won't show up on display but shows up in preview

  • 1
  • Problem
  • Updated 1 year ago
  • Not a Problem
I created a new presentation and clicked on the gear icon.  I added an image as the background.  I used imgbox.com to upload the image and copied the image url: https://images.imgbox.com/61/81/H34ziFlu_o.jpg.  The image will show up in the preview but will not show up on my display. Any suggestions to fix this problem?
Photo of Saint Francis Xavier School Information

Posted 1 year ago

  • 1
Photo of Darius - PRODO.us

Darius - PRODO.us, Champion

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Here all works fine on wired windows 10 device with the provided link. I do not know what player are you using because you did not say anything about that part (and that is kinda important), but it can be it or your network.
Photo of Lisa Baldwin

Lisa Baldwin

  • 70 Points
I am having the same problem with the image widget.  The picture shows in the preview on my computer, but doesn't show up on the display.  I'm still getting the message  about the "cache".
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Robb, Official Rep

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Lisa and Saint Francis,

We previously had an issue that was affecting Players with the Rise Cache, that was corrected by upgrading to the latest version: https://community.risevision.com/rise_vision_inc/topics/problems-showing-image-and-video-files. Can you confirm if you are on the latest version of the Rise VIsion Player?

Thanks!
We are using a third party player: RisePlayerPackagedApp 15.10.7.9312 (3rd Party Player) but I rebooted the display and it seemed to fix the problem.  Thank You.