Image Widget only plays 2 photos in Folder stored in RiseStorage

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  • Updated 2 years ago
I have an image widget linked to a folder of images stored in RiseStorage. The widget only plays 2 of the images in the folder of 74 images before starting again.
This behaviour started this week, after uploading a new folder of images, and editing the widget to point to the new folder. When pointed to the previous folder, the widget worked as expected, flipping through all photos in the folder.
I have tried various things like removing images (to see if it was a problem with the images), reverting back to an older version of the presentation, but no luck.
Is there a limit to the number of images in a folder?
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Roy Hobson

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Posted 2 years ago

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Blake Freeman, Official Rep

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Hi Roy,

There is no limit to the number of images played by the Image Widget.

Normal activity in this case would be for the Image Widget to play two images, then play them again, and proceed to play the rest of the images in the folder. 

I'll need to take a look at your presentation to confirm what's going on. Can you confirm that it is the "Parent Teacher Meeting" presentation?
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Robb, Official Rep

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If I am looking at the right Company, I notice that the majority of the images in those folders are a very large file size. Depending on your network and the horsepower of the Player, you may have better luck in shrinking those images down so they are the size of the Placeholder.

For example, one of the images in this folder is a resolution of 5184 x 3156 pixels, while the Placeholder they are playing in is 640 x 540. That's quite a size difference!

I would suggest taking 5 or 10 of the images in that folder and modifying them to be smaller, so they fit that Placeholder better. I bet those images will start showing up on the Display :).

If that doesn't help, please let me know.

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Blake Freeman, Official Rep

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I took another look over all of your presentations. It looks like you maybe talking about the "Dining Hall LIVE" presentation. It has an Image Widget in the top right that is getting it's data from a folder. I believe the problem is that this presentation hasn't had it's changes published. I'll go ahead and publish the presentaiton. You should see those images update in about 15 minutes. If you don't see the entire folder of images playing, please let us know!