Image Widget not working

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
I added a couple new images to a presentation yesterday and all of a sudden none of the images in the placeholder were showing up on one of the displays (Despite displaying in the preview). 

As it was still on the old RiseVision Player, I uninstalled it and installed the Chrome Player (It's running on Windows 7 on an Intel NUC), but it's still not displaying. The other placeholders are displaying their content (Time, Weather and Calendar).

I have another display running the RV Player with the same presentation and it's displaying the images.

I don't know what else to try here. The display has been rebooted multiple times, I've tried re-publishing the presentation, reorganizing the items and still nothing.

Any ideas?
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Eric S.

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  • incredibly frustrated

Posted 3 years ago

  • 1
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Glen,

Is the placeholder set to use the display in question?
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Eric S.

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Blake,
Yes it is. It's been running on this display for months.

The issue started when I added the new images yesterday. I was also checking out why we had a blank spot on the screen (It would cycle through the images then have a blank spot). I still don't know why that was happening as I was going to see if it was still happening after adding the new content.
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Glen,

Are there any errors in Chrome developer tools?
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Eric S.

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There are numerous errors relating to translation files. Not sure why as it's pointing to a folder where I was testing custom layouts, there are no custom layouts in this presentation.

See screenshot. The presentation is still running fine on the RV Player on the other machine (Same Hardware)
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Glen,

Are these two displays on the same network?
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Eric S.

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Yes they are.

I've also just gone in and removed all the background images (As they were still using the Gadget, thought that might be an issue) and replaced it with the Image Folder Widget.

Same issue. Just displaying a white background, but the other display is working fine still.
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Glen,

Curious, can you try copying the URL to one of the images in storage, then trying to access it directly on the browser of the machine that isn't displaying images?
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Eric S.

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Blake,
I was able to do this. I got frustrated, deleted Chrome in full and reinstalled from scratch.

It seems to be working OK now. I've got the receptionist watching to see if anything disappears again.