image widget not showing on display but is on preview

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  • Updated 1 year ago
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I have an image widget in my presentation and it previews fine but doesn't show on the display. I researched other help items and I do have a valid url ending in .jpg
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Chad Hall

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Posted 2 years ago

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HSuarez

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Hi Chad,
I haven't been able to locate your account. Can you send a preview link of the presentation here, or you can also email the link through to us at support@risevision.com and we can look into it further. Thanks!

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Michael Busch

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I am having the same problem.  Was there a solution that you can post?
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Robb, Official Rep

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Michael,

Is the image stored in Rise Storage? If so, is it possible that Rise Storage is being blocked from downloading content to the Display? These are the sites that need to be allowed access to the device for everything to run correctly: https://help.risevision.com/hc/en-us/articles/115002459246-Rise-Player-network-requirements

Another thing you want to make sure of is that the Presentation is Published, and not just in a status of Revised. Let me know how you make out!
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Michael Busch

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Hi Rob,
Thanks for the response.  I am not using Rise Storage, I have the images shared through google photos.  The presentation is publish and was working all day yesterday, then today with no known changes it has stopped working.
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Darius - PRODO.us, Champion

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Michael, Google Photos service is know for not being reliable when used in digital signage... it was not designed for that, it is not your regular hosting service. You gonna need to get RV Storage or any other trusted online hosting service for that matter.
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Michael Busch

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Hello Darius,

We are using Google Apps.  I have decided to switch to another method of presenting my pictures.  Thanks again for the replies.