image red toned (like sunburned colour) on display

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  • Updated 3 years ago
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Hi, our display has been up for a week. Everything has been great, image on the screen has displayed very nice. Yesterday when we changed it, it displayed on the screen in a very red toned colour, almost like the people in the photo had been badly sunburned. Uploaded a new image, the screen went black. In the control panel, the display was green (active) after the reboot it was red (not active anymore). Any idea what is going on? Thanks guys.
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Mr Digital

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Posted 3 years ago

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HSuarez

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Mr Digital,
This definitely sounds like a hardware issue with the Display since the screen has gone black. It's appearing as the red dot/heart your Display page because it's no longer active. Are you able to send through a confirmation as to whether or not it's the hardware itself?

Thanks,
Hannah
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Darius - PRODO.us, Champion

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Mr Digital,

Have you checked the image before uploading, was it OK? Because it may sound as bad color mode or applied profile. Can be that there was something wrong with color profiles on your player. Image too large/heavy could also be the reason for crashing applications. 
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Mr Digital

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Hi, it is not the image itself, the system crashed after showing the image in a strange tone. Believe it is the new android media player... 
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William Oneal, Champion

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Yea sounds like either a bad hdmi cable or a bad android box. I have seen bad hdmi cables and very rarely get a bad android box but with so many boxes out there I wouldn't be surprised. Test the cable and if it's bad replace it. If it still has bad coloring then the box needs to be returned.
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HSuarez

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Mr Digital,
Is this the Smart-Tv Box? Or another device?