I have lost all of my settings in my account, this includes my displays and presentations

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  • Problem
  • Updated 4 years ago
  • Not a Problem
Lost Content: pscsignage
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PSC Signage

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Posted 4 years ago

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Robb, Official Rep

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Hello there,

I don't see any Displays or Presentations in this Company. When was the last time you updated the Presentation in this Company?

Thanks!
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PSC Signage

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I was working on it like 20min ago and went back in and all was gone. I have even lost my users added I see now..
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PSC Signage

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It seems like the company is brand new, as all company information is gone
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Robb, Official Rep

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Hmm...Can I ask how long you have had these assets (Presentations, Displays, Users) in your Company? When I look at our database, I don't see a record of any Displays ever being in your Company.
(Edited)
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PSC Signage

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We have been using it for a month but this account was setup by someone else and all the displays and presentations have been there alot longer like 2 or 3 months
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Robb, Official Rep

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This is rather strange then, as our records show no Displays ever existing in the Company listed in your screenshot.

Would it be possible to go to one of your Displays, plug a keyboard and mouse in, and while the Presentation is still running, start another instance of Chrome, and go to http://localhost:9449/config and listed there will be the Display ID. I can search for the Display ID to see the Company it belongs to.

Thanks!
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PSC Signage

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Guess what, all is working now when I use the correct account to login to rise vision with. I have another account for the content and was logging as that and that is why there is no displays and presentations.. Thanks for the help, much appreciated
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PSC Signage

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Also sorry for wasting your time..
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Robb, Official Rep

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lol...No problem. I'm glad it was such an easy fix!