I cant access with my news google account

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  • Updated 3 years ago
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i have rename my google account with an "@gmail.com" extension, and yet i can't access my risevison account with my old google account ! help

old account : it-debro@d-a.ch
new account : itdebro@gmail.com
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It Debro

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  • anxious

Posted 3 years ago

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HSuarez

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Hi
I can see that there is another user with access to the main/old account.  You can request that user to add your new Gmail address in the list of Users.  Before you do this, please make sure that the Sub-Company account that has been registered under  itdebro@gmail.com has been deleted.  You can do so by logging in under  itdebro@gmail.com, going to Company Settings and then selecting 'Delete'.  

Hannah | Community Success | Priority Support
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It Debro

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i have delete in risevison the account "itdebro@gmail.com" but if i log me in with de it-debro@d-a.ch it convert it in gmail !!!
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Jordan Winthrop

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Log out of both accounts and then try to go to rise and use the correct login. This happened to me when i have more than 1 google account logged in in other windows.  Rise does not choose the correct google account to log in to.  I actually use a different browser now for logging in to the other google accounts to prevent confusion. 
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It Debro

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i have do that (before i have clear the cache) but it's not 2 Google account. but 1 google account with 2 email adresse !

i think i have the same problem as this post : https://community.risevision.com/rise_vision_inc/topics/cannot_log_into_my_google_account_can_i_have_my_rise_vision_account_associated_with_a_different_google_gmail_account
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HSuarez

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Hi It Debro,
We can add the email itdebro@gmail.com back to the main account (previously accessed by it-debro@d-a.ch) and then delete the other Sub Company account that has been created under the itdebro address since I can see that a Sub Company account has been made.  Please see the instructions here and email us: https://community.risevision.com/rise_vision_inc/topics/i-need-be-added-as-a-user-to-an-existing-acc...

Thanks
Hannah
(Edited)