HTML reloading each time

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
Hi,

I'm having troubles with the HTML widget that just started to happen a couple weeks ago. I'm using google drawing to create images that display on a television. After the transition to the new player, I first had to correct the issue with margins. Now it's not keeping the images loaded, and reloads them every time they are shown in the presentation. This results in the images being loading from top to bottom, almost like a stuttered wipe – looks awful.

I have been trying to find solutions on how to fix this, but haven't found anything that works. Is there a meta setting for keeping the html cached? Thank you for your help!
Photo of Steps

Steps

  • 192 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Hi there,
Is this in the ACTIVE: FRONT DESK presentation and to confirm is this in the Info Placeholder?
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Hi Steps,
Both the HTML Item (older version) and the HTML Widget don't cache. I've logged an issue to the development team in noticing the different loading behaviours between the HTML Item and Widget. Thanks!
Photo of Steps

Steps

  • 192 Points 100 badge 2x thumb
Please let me know, it's making our digital signage virtually unusable.
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Hi,
For now, if you could please switch back to the HTML Item instead of the HTML Widget while the development team address this issue. In the Placeholder, please select Add > choose HTML.

I created a test run to compare between the HTML Item and HTML Widget using your images and noted some differenced in behaviour between the two. Apologies for the inconvinience!
Photo of Steps

Steps

  • 192 Points 100 badge 2x thumb
Went back to the old editor, was a bit of a pain, but everything is working as expected. How long are you planning on supporting the old editor? Thank you for the help and quick responses! Besides the rocky transition to the new platform, things have been great!
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
We are still supporting the old editor, so no worries about that. I'll update this thread once we have the feature for this rolled out and/or we have further news about this.