How to view console errors from remote display

  • 1
  • Question
  • Updated 2 years ago
  • Answered
We are troubleshooting a problem that only happens on remote devices. We cannot reproduce it in our development environment. It would really help if we could see what errors are in the console of the remote browser. Is there any way to do that? Either through the admin UI or via the API?
Photo of Emerson This

Emerson This

  • 100 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Hi Emerson,
Are you on the latest version of Rise Windows or Linux Player? You can trigger the Developer Console (similar to what you see with Chrome Developer Tools) by selecting CTRL + SHIFT + .

Make sure to do this while the presentation is running.

You can also make sure to select Preserve Log and then save as HAR file for further troubleshooting.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Emerson,

If you are running the latest version of Rise Player, you can open Developer Tools by pressing control + shift + . the last character is a period.
Photo of Emerson This

Emerson This

  • 100 Points 100 badge 2x thumb
The hardware we are using is Android OS. I'm not sure where to find the version of the Rise app it has installed. I do see in the "Display" interface that Auto Upgrade is turned on.

Operating System: Linux 32-bit
Player Version: RisePlayer 2.9.10
Viewer Version: 1-06-201602231554
Player Browser: Auto Upgrade
Installed Browser: Safari 4.0

I'm new to managing remote RiseVision displays... Can you clarify where in the admin UI I should be running the commands you provided?
Photo of Colin McGlynn

Colin McGlynn

  • 182 Points 100 badge 2x thumb
Hi, Emerson's Coworker here.  

We are running the newest version of Rise built for Ceniques.
I tried control + shift + . but it had no effect

-Colin
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hey guys,

Unfortunately, I'm not aware of how to pull up dev tools on a cenique media player, or if it's even possible. You may want to contact support@cenique.com for some information on that.
Photo of Emerson This

Emerson This

  • 100 Points 100 badge 2x thumb
I'll ask Cenique. Just to clarify, is the command you provided meant to be run directly on the media player? Not remotely?
(Edited)
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Directly on the media player - but it's only if you are on the Rise Windows/Linux Players.
Photo of Emerson This

Emerson This

  • 100 Points 100 badge 2x thumb
Thanks. Do you know of any debug information we could access through the API? 
You can also make sure to select Preserve Log and then save as HAR file for further troubleshooting.
Would there be a way to access this information remotely? And would include errors from the browser? Or just the OS?
Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb
Emerson,

None that I am aware of. This may also be a question that Cenique can assist you with.

Thanks!