How does player handle loss of wireless?

  • 3
  • Question
  • Updated 1 year ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Looking for clarification on how Rise handles cached content once it goes offline. 

1. If the schedule is set to run always, will it continue to run forever offline? 
2. If scheduled for a specific period of time, will it follow that set schedule and continue to loop through media? 
3. Does the Rise Player have some sort of internal watch dog that keeps it running and/or restarts if it goes offline? 

Experiencing issues on both Windows 10 and Ubuntu devices where the player sits on a blank screen after losing connectivity at some previous point. Am I correct that media and schedules are cached the first time they play and itdoesn't cache again until a change is made? 
Photo of fix86

fix86

  • 120 Points 100 badge 2x thumb

Posted 1 year ago

  • 3
Photo of Darius - PRODO.us

Darius - PRODO.us, Champion

  • 26,850 Points 20k badge 2x thumb
Some of the content  will keep on playing no problem from cache and some not. Those things change over the time as RV keep updating their system, so I am not gonna say for sure what really works and what not at this time. However, I can say that static webpage (no dynamic and time-sensitive content) will keep on playing until the next scheduled restart. Things like Google Sheets, Maps, streams or anything else that must update frequently will not play.

RV app is checking for connection every few minutes, so if the connection problem is temporary in nature, it will not affect your content.

There is also a huge problem IMO. If the connection interruption is more serious, such as connection failure at the restart, then things can get ugly. I believe RV Player App gets all the data including scheduled restart time for the App at boot-up. If connection fails then, the player would not receive a command for next scheduled restart and will stay blank until somebody reboots it manually. Not a common problem, but still a problem. The best way to deal with that on Windows devices is to use Windows Task Scheduler for daily restarts.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hey there,

Rise Player will cache its current content each time it starts up. If internet connectivity is lost, the cached content will continue to play. You'll notice that if you make any changes to the Presentation (or if you have any live content like an RSS feed) those changes will not be reflected on the player until it once again has an active internet connection.

If Rise Player stops running either by manually closing it, the Media Player rebooting, or for some reason crashes, it will not be able to display it's cached content. Rise Player must have an active internet connection at startup.

I haven't tested scenario number two. I believe that since Schedules are governed online by the Schedules app, you'll need an internet connection to receive the change of Presentation command from the Schedules app. I'll test that and get back to you.

Rise Player does have a watchdog, but it has nothing to do with your Media Player being online. If Rise Player is running and it crashes, it will automatically attempt to restart within 5 minutes. If there is no internet connection, no content will be displayed.

If offline play is something that you are interested in, you'll want to keep an eye out for our next major announcement!
(Edited)