How do I update our Rise player?

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  • Updated 2 years ago
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I want to use the latest version of the Google Spreadsheet widget.
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Sam Eneman

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Posted 2 years ago

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Darius - PRODO.us, Champion

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Re-build and replace spreadsheet content using the new version of widget. Delete the old one from your presentation.
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Sam Eneman

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Thanks for the quick reply. The problem is that when I display the spreadsheet using the new widget, I get a message that the widget isn't compatible with our version of the Rise Player.

That's why I was asking how to update the player.
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Robb, Official Rep

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No problem Sam! 

If you head over to https://help.risevision.com/user/create-a-display, you can download the latest version of the Player for your appropriate OS from there.

Thanks!
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Sam Eneman

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Robb,

Thanks for your reply. Do you have a video tutorial or online guide that shows the steps more clearly than the page you linked to?

Our displays were set up two years ago when I inherited responsibility for them. So I've never seen the desktop on those monitors, only your Player. I don't even know how to see the computer desktop on them.

We have three displays, one of which is a 2 X 2 video "wall," all running Win 7 and an older version of Google Chrome.

I 'd appreciate any resources you can point me to.

Thanks.
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Robb, Official Rep

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Sam,

We don't really have a video tutorial on installing the Player, however our webinar goes over pretty much all elements of the overall platform, including the Player installation: https://www.risevision.com/webinars/

I would suggest setting up a test Display, just to get those instructions to be sent to you via email. 

Another thing you may want to do, is to hit that Need Help button at the top of https://apps.risevision.com when you are logged in, and sign up for a Priority Support Trial. This way we can walk you through getting these Displays updated.

Thanks!