How do i turn my display on?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
My display shows the red heart and i have nothing on the monitors.  I have rebooted the chromebook and the modem and all switches.  I do have internet on the chromebook but cannot get the display.   Any assistance would be appreciated.
Photo of Steve

Steve

  • 90 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Hi Steve,

Are you able to play the presentations and access the Rise Player on the Chromebook? Another possible cause may be network requirements related ie firewall.  See the network requirements page at https://help.risevision.com/user/advanced/display/network-requirements Hannah | Community Success | Priority Support
Photo of Steve

Steve

  • 90 Points 75 badge 2x thumb
I can get it on the Chromebook.  Everything has been the same for the past two years with no issues.  end of last week it went offline.
Photo of Steve

Steve

  • 90 Points 75 badge 2x thumb
Thank you for your assistance.  I had to reload the app and that took care of it.
Photo of Ashleigh

Ashleigh

  • 3,740 Points 3k badge 2x thumb
Glad you got your issue resolved!

If you need any further assistance, feel free to reach out anytime.