How do I change credit card numbers?

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  • Updated 4 years ago
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We have created a number of sub-companies and purchased storage for them using a single corporate card. We would now like to transition to having the sub-companies pay for their own storage with their own cards. How can we do this? Do we need to wait for the existing subscription to run out? If so will we receive notice of the impending expiration? We would prefer to set up a new credit card now and have it automatically pick up when the current subscription ends.
Thanks,

Brian
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Brian Dolge

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Posted 4 years ago

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Robb, Official Rep

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Brian,

Currently this cannot be done via the UI, but we will be adding this functionality in the future.

To set up all the Sub Companies to use their own cards, I would recommend doing the following:
  1. Log into https://store.risevision.com using the account you used to purchase the subscriptions. 
  2. For all Companies, cancel the appropriate subscription for that Company.
  3. Log into https://store.risevision.com as a user in the Sub Company, go to the Storage product, and purchase the appropriate Subscription. Since this is a new user, it will ask to enter the new credit card information. This way, that user's own card will be associated with the user in that Company.
Does that sound like what you need?

Thanks!
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Brian Dolge

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Sounds fine, I found the cancel function after I submitted the question (as always), we can wait for the current sub to run out and then do this a day or 2 before. I assume any company admin can cancel the subscription, not just my boss(who holds the CC). Thanks for a great product.
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Robb, Official Rep

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That's right Brian, as long as they are a user in the BILL TO Company (the Company that the user with the credit cart being billed belongs to), they will be able to cancel it.

Thanks for the kind words!