Hi Noel, To confirm, are you currently trying to install the Rise Chrome App Player or the Rise Windows Player? Since you are on Win 7, we recommend going with the Windows Player. You can download the .exe at https://help.risevision.com/user/create-a-display
If you go to chrome://apps and see the Rise Player, you won't be able to install the Rise Windows Player. Make sure to remove the Rise Player from Chrome first then re-installing the Rise Windows Player again.