Hi, my screen shows white and or black screens after updating, please help

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  • Updated 4 years ago
  • Solved
White & Black Screens after updating
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Sean

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Posted 4 years ago

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Sean

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Even though, all my presentations were published, this problem seems to have been solved by me going back in to one of the presentations, saving it (without change) and re-publishing. Is htere a way to republish a schedule? This action seems to have resolved the issue...for now.
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Alex Kolenoff

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Sean, it's hard to say why your display showed white or black when you updated your presentation, but when you Save/Publish a Presentation, or Save a Schedule, the player should refresh on your display - so it sounds like something happened when it refreshed.  I would keep an eye on it and see if this is a common occurrence and if so, then try and troubleshoot at that point.  Also, make sure you have a nightly reboot set up on the display.