Help with Asus Chromebox setup

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)
EDIT MARCH 21, 2018: Please note that all conversations related to Chrome OS in this Community should be considered obsolete and out of date. As announced in our new Community, Rise Vision is adding support for Chrome OS with a new version of Rise Player for Chrome OS.

To receive updates, make sure to subscribe to the Rise Vision Blog, or join the new Community and post questions.
=====================================================================================================================================================

We need some help. We are very new to RV and we are trying to install 2 Asus chromeboxes in our school. We are having some connectivity issues with the boxes I believe it is with our setup in our network. Whenever we get both boxes connected, it seems to kick one offline and the other works great, When we get the other online, it kicks the other offline. Is there a set of instructions that walks us through a complete setup, on managed devices, networks settings and everything, so that we can stop chasing our tails on this? We have them setup in kiosk mode as they should be. When they work, it's great, but we don't understand why they kick each other off of the network and go offline. Thanks for your help on this.
Photo of Curt Grams

Curt Grams

  • 202 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hi Curt!

I'll be glad to help! Right off the bat, it sounds like you may have the same Display ID on both devices. Can you confirm that you have set up seperate Display IDs on both?
Photo of Curt Grams

Curt Grams

  • 202 Points 100 badge 2x thumb
We have separate ID's for each of the displays. There are times that we won't have connection to the displays and we have to enter the ID again.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Curt,

It sounds like that may be due to a network issue on your end. I can't say I've heard of one Chromebox causing the disconnection of another before. You can view our documentation on setting up ChromeOS here under the Chrome OS section.
Photo of Curt Grams

Curt Grams

  • 202 Points 100 badge 2x thumb
We will look into our network connections with the information that you provided. One item I did notice is that it states that we need to restrict Chrome OS to 44. We are running 46. How do we "backload" a previous version? Version 46 is what came with the chromeboxes.
Photo of rob rutherford

rob rutherford

  • 130 Points 100 badge 2x thumb
What states you need to restrict to Chrome OS to 44??? does this solve the random reset issue and if so how do you do this.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Curt,

This is done on the "Auto Update Settings" section of the Google Admin Console. You'll want to change Auto Updates to Stop auto-updates, and "Restrict Chrome Version to at most" to 44.*. It can take up to 24 hours for these changes to take affect. 
Photo of rob rutherford

rob rutherford

  • 130 Points 100 badge 2x thumb
Will that revert anyboxes that we have back to version 44?
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
rob,

Yes it will!
Photo of rob rutherford

rob rutherford

  • 130 Points 100 badge 2x thumb
OK I see where to change it to stop auto-updates but cannot find restrict chrome version to????? Please advise... just an fyi these are chromeboxes
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
rob,

It's under the "Device Update Settings" section.
Photo of Darius - PRODO.us

Darius - PRODO.us, Champion

  • 26,850 Points 20k badge 2x thumb
Does it really revert? I have waited more than 24h... OS version never downgraded.
Photo of rob rutherford

rob rutherford

  • 130 Points 100 badge 2x thumb
Yes it never did on my systems either.
Photo of Curt Grams

Curt Grams

  • 202 Points 100 badge 2x thumb
We installed the new player and reviewed our settings and everything began working. It worked great all day yesterday. I came in this morning and turned on the displays and edited our presentation and it would not publish the changes. I looked at the status of the displays and they were both offline and have been offline since 7:30p the night before. I rebooted the chromeboxes and now I have a "cannot connect to server" box when it is trying to load the player. Any ideas??
Photo of Darius - PRODO.us

Darius - PRODO.us, Champion

  • 26,850 Points 20k badge 2x thumb
Hi Curt,

Is the player on WiFi? Sometimes weak WiFi signal can mess up RV App. It happened to us before just like to many other users. What is the exact nature of this problem I cannot tell because there are many theories... pick one. If you would like do do a little test... log-in in to the your player (do not let it start in kiosk mode) and see if you can manually start RV app. I bet you can, but it would not start now all by itself. The simplest and fastest way to fix it is wiping your device and installing it over again.
Photo of Curt Grams

Curt Grams

  • 202 Points 100 badge 2x thumb
We have wiped it too many times and we keep getting connectivity issues. I believe it is in our network and we are working to review all of the settings. We can bypass the kiosk and then sign back on but we have to do it everyday. We are connected via wifi but our signal is strong. We have been testing theories and eliminating each one and we are running out of options.
Photo of Darius - PRODO.us

Darius - PRODO.us, Champion

  • 26,850 Points 20k badge 2x thumb
Login-in was not a solution offer... just to test the connection.  What device is that? Have you gotten the same problem with other devices on that WiFi? Is the device in some sort of enclosure that could interfere with otherwise strong WiFi signal? Can you simply plug in Ethernet cable and see if the problem re-occurs?

We have... had one device on site sitting inside aluminum pan sign... duh. It was giving us connection problems on a strong WiFi until we cut the hole in that sign and pushed the devise thru it a bit. From now on we decided to see if we can get Ethernet cable wired to a site.
Photo of Robert Schoneman

Robert Schoneman, Champion

  • 4,990 Points 4k badge 2x thumb
Sorry to chime in on an old post here... 

We'd tried to roll back some Chromeboxes by setting the "Restrict Google Chrome..." setting and they wouldn't go back. I opened a ticket with Google and they confirmed that it was functioning correctly and explained that the devices would stay at their current version until it was less than whatever the "Restrict Google Chrome" setting is. 

Long story short, your only way to go back to a previous version is to get a device image from Google of the correct CrOS version and platform for your hardware and create a USB restore key. You'll put the device in Developer mode and reemerge from the key. 
Photo of Darius - PRODO.us

Darius - PRODO.us, Champion

  • 26,850 Points 20k badge 2x thumb
Good to know, thank you.
Photo of Curt Grams

Curt Grams

  • 202 Points 100 badge 2x thumb
So, in order to revert back to an older chrome OS, we need to reload an older version? Our version still says 46 even with all of the settings that was mentioned earlier about restrictions. So, reloading an older version the only option that will work?
Photo of Robert Schoneman

Robert Schoneman, Champion

  • 4,990 Points 4k badge 2x thumb
Correct. The management console does not have the ability to roll back to previous versions. You'll need to use the Chrome Recovery Utility: https://chrome.google.com/webstore/detail/chromebook-recovery-utili/jndclpdbaamdhonoechobihbbiimdgai...

That said, it's likely going to download one of the newer versions. To get an older version or a specific version you'll need to do a little hacking: http://karuppuswamy.com/wordpress/2015/10/30/how-to-create-chromebook-recovery-usb-from-linux-pc-and...

Hope that helps!