Help, My Display is Offline

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  • Updated 3 years ago
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Once you've created a display, what's next? This entry introduces users to the RVA and the new UI version of the Displays application. Both types share the same goal which is to help the user troubleshoot issues with the Display/s.

RVA (current as of Oct 2015)

The main Displays section on RVA will look like the screenshot below:

New UI of the new Displays (current as of Oct 2015)

The main Displays section on the new UI will look like the Screenshot below:

Both will show initial information about the list of Displays that is available.

On both of the main Displays page you are able to quickly check the status of the Displays available through these color coded conventions:

Red - Display is Offline

This means that the media player is not connected to the Rise Vision digital signage network and most likely because of its state (ie powered off), connectivity.networking (ie offline) or because the Display is set to inactive.

Green - Display is Online

This means that the media player is connected to the Rise Vision digital signage network and is active.

Black - A Player has not been configured for the Display

This means that the media player does not have the has not been allocated the Display ID.  Follow the process of creating a Display here.

If you require more detail, click on the name of the Display and within their respective pages, you will see that there are further details available including the operating system, installed browser version, and the player version that is installed.

If your Display is offline here are a few quick troubleshooting tips:

  1. Network requirements are not met.  The source could be firewall configurations, lack of connectivity.

  2. Media player-related.  There may be something set in the Display that's preventing it from accessing and connecting with the Rise Vision application and network.  If it's media player related, we recommend getting in touch with the distributor or manufacturer.

  3. OS related.  See if there are specific settings in your OS that is preventing a Display from accessing resources.  For example, if you are on a managed Chrome device check Google's documentation.

If you are still having trouble setting a Display online, then feel free to add a thread here in Community. When you do so, please add the following details:

  1. What OS/hardware is the display using?  If you are on Raspberry Pi we recommend starting a comment here, if on Cenique please contact their Support team.

  2. Are the network requirements met? See this page to ensure that assets are not being blocked.

  3. Are there any other error messages appearing?  Visual cues will also help troubleshoot what the problem may be.

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Posted 3 years ago

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