Hello there.. My own RISE player pumping as a player to play VIDEO position change BACK OUT, how to deal with?

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 My own RISE player pumping as a player to play VIDEO position change BACK OUT, how to deal with?
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Tsz Leung SIU

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Posted 2 years ago

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Jose Lasso

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Hi Tsz

Can you please give a little more detail on the issue you are having so we can help you?
Thanks
Photo of Tsz Leung SIU

Tsz Leung SIU

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In my risevision layout, used to play youtube position, recently suddenly can not play the film, that position into a white, please follow up!
Thanks~~~!
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Robb, Official Rep

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HI there Tsz,

Can you confirm if you are using the YouTube Widget to play this video on a Windows or Linux Media Player? If you are using the My Rise Player application, I would suggest reaching out to support@scottsdigitalsignage.com for assistance.

I look forward to hearing from you!