It has come to our attention that users have been running into issues when configuring their video widgets with .MP4 videos. If you have been experiencing lag and issues with audio, you will need to convert your video codec to .WEBM. This should now be your extension of choice when embedding videos in your presentation as this has worked best with most displays.
The conversion process is quick and easy. In order to convert your video to .webm format, there are a number of tools available:
Online converters (recommended):
Downloadable applications (this may be necessary if you are working with a large file):
http://www.adobe.com/ca/products/premiere.html (Learn how to export to .webm here).
Finally, you can convert your videos via the command line by installing FFmpeg. If you need more in-depth instruction, take a look at this link.
I would also like to take the time to remind our community that Youtube videos can only be used exclusively with our Youtube widget. If you configure a Youtube video in our Video widget, you will run into issues with video and audio as well as scheduling.
If you are using a Youtube video and would like to convert it to .webm format, take a look at the following platforms:
That wraps up our article. If you have any other issues with embedding videos, feel free to leave a comment below or contact us via support. Cheers!