Half of our displays randomly turned to offline status with no known cause

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  • Problem
  • Updated 3 years ago
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Half of our displays with identical settings as the others have mysteriously gone offline and show blank screens. Anyone have a suggestion or similar experience? Thanks so much. 
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UGA Food Services

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  • confused

Posted 3 years ago

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Alex Kolenoff

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Hi UGA,

Can you please tell us the operating system, whether you are using the Rise Chrome App player, and the version of Chrome?

What do you see happen after a reboot?  
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UGA Food Services

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operating system is raspberry pi 2, we have RisePlayerPackagedApp 1.24.36, and Chrome 37.0.2062.94
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Alex Kolenoff

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Hi UGA,

It looks like you are on an older version of the player and there was a recent update.  It appears either some of all of your devices may not have updated yet.  Can you try and force an update to the player, following the instructions here?  http://www.howtogeek.com/64525/how-to-manually-force-google-chrome-to-update-extensions/

The above link was provided by another Community user who experienced issues and more details may be found in this Community post:

https://community.risevision.com/rise_vision_inc/topics/was-there-an-update-recently-all-our-display...
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UGA Food Services

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Alex, 

Do you have any other suggestions for fixing this issue besides forcing the update to the pi? Our IT department has not had any luck with forcing the update and would like to know if there are any other suggestions or maybe an update that other people may have been able to use since we last spoke 2 weeks ago. Thanks! 
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UGA Food Services

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see, our issue is that in in some of our buildings, we have 1 display board that works fine, and one that shows a blank screen but all of the pi's have the same settings and so we cant find the cause of the problems. 
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Blake Freeman, Official Rep

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UGA,

We don't actually support the Raspberry Pi hardware platform. However we do have a community of developers and enthusiasts that are looking after the Pi Project. You can check out that thread here.