Guide To Setting The Proper Resolution

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  • Updated 2 years ago
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In this article, let’s go over how to configure the proper resolution in both the Rise Vision Editor, and on the Displays page, both of which you can access at https://apps.risevision.com.  

Display Resolution

Go to https://apps.risevision.com/displays, and click on one of your Displays. On this page, the resolution that is being reported by your Display will show. It’s important to understand that the resolution that appears here is being reported from your Media Player. There is no way to alter the resolution of your Display on this page.

If the resolution of your Display is not your desired resolution, follow these steps for the appropriate OS to change your resolution:


Windows 7

  • Navigate to the Start button.

  • Click control Panel.

  • Under ‘Appearance and Personalization’, click ‘Adjust Screen Resolution’.

  • Click the drop-down list next to Resolution, and move the slider to adjust.

  • Click Apply.

In some cases, the zoom settings in your magnifier may need to be adjusted. Click Start, and then search for ‘Magnifier’ on your drive. Make sure the slider is set to 100%.


Windows 10


  • Go to Settings which can be accessed via the Start Menu option or at the Start menu bar
  • Go to Display and then scroll down to Advanced Settings
  • Select the appropriate resolution.
 Linux:

  • Click on the ‘System Settings’ icon in your launcher.

  • Click on the ‘Displays’ icon.

  • Beside ‘Resolution:’ click on the dropdown menu to select your desired resolution.

  • Click Apply.

Linux via Command Line:


Open a Terminal window, and type the following:

Xrander will list the resolution options available.

Run Xrander -s 1024x768 (or whatever your desired resolution) to change the resolution.

Presentation Resolution

You can change the resolution of your Presentation to match the resolution of your Display, but keep in mind that this will also require rearranging any content that currently exists in that Presentation to match the new resolution.

  • Click on any of your Presentations at https://apps.risevision.com/editor.

  • In the Editor, click on the cog icon

  • Click on the dropdown under ‘Resolution’ and select your desired resolution. If your desired resolution is not listed, Click ‘Custom’ to manually set the resolution.

  • Click Apply.

I hope this was helpful.


If you have any additional comments or concerns, let us know down in the comments below!
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Ashleigh

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Posted 3 years ago

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Samuel Hartman

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It is worth nothing that with the Chromebox you will have zero control over your display's resolution: it will default to whatever the native HD setting is, usually 1360x768 (WXGA) or 1920x1080 (Full HD).
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Media Manager

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While the Chromebox will default, the resolution can be set. It might not be as convenient as the other display solutions.
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Samuel Hartman

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How do you set the resolution on the Chromebox once it is in Kiosk Mode?
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Robb, Official Rep

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Samuel,

You can't, at least not in a way that I am aware of. I'm pretty sure you need to wipe it to get it out of Kiosk, adjust the resolution, and then set it up again in Kiosk.

Is anyone aware of a way to change the resolution while in Kiosk mode?

Thanks!
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Bill Kampsen

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Both of my displays are using Chromeboxes. One display is 1360 x 768 and the other is 1920 x 1080. Since the 1360 was my first setup, everything looks great on it. On the new display, the 1920, my presentation is too small. Can I change the resolution on the 1920 chrome box, or will I have to create a new presentation for it?
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Robb, Official Rep

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Bill,

I'm pretty sure you'll need to wipe it if it is in Kiosk mode to reset the resolution. You can always create a new Presentation at the 1920 x 1080 resolution, but it may be easier to wipe the box and rebuild it, depending on the complexity of the Presenation.

Thanks!
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Jim Stock

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Good stuff but my client doesn't get any choices for resolutions in the advanced setting page. My pres. is set up 1920x1080 and the display setting shows 1360x768 Hmmmm.
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Darius - PRODO.us, Champion

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What display (model) is that? Is it capable of 1080p resolution?
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Robb, Official Rep

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Jim,

In cases like these, the issue is typically the monitor itself not being capable of that resolution, or sometimes the correct driver needs to be installed on the computer to achieve that resolution.