Google Spreadsheet will not display content

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  • Problem
  • Updated 3 years ago
  • Solved
I've been running a presentation for several years with content pulling in from Google Spreadsheets but all of a sudden it has stopped working. I have restarted the player, restarted the computer, checked all settings to ensure timeline and distribution are correct and verified that the spreadsheet is shared Publicly. I don't know what else to do. Any suggestions would be appreciated!
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Jeff Tham

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Posted 4 years ago

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Jeff,

Can you try re-adding the spreadsheet to your presentation using the Google Spreadsheet Widget?
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Jeff Tham

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I've removed the widget and re-added it with no change. The presentation can be seen here in preview mode: http://preview.risevision.com/Viewer.html?type=presentation&id=5575dbe3-1ed3-420b-8d93-e47e14568.... As you can see, the content comes through without issue in preview.
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Jeff,

Thanks for that link. It looks like you're running a ChromeOS device, is that correct?

I've got this presentation up on a display on my desk, and I'm having no issues viewing the spreadsheet. Your presentation appears to be published. Could this be an issue on your network?
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Jeff Tham

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Blake,

Yes I'm running a Chromebox. 

I suppose it could be a network issue. The subnet I have this display on doesn't have any firewall ports blocked so it has a straight path out to the internet. What other factors do you think could affect this? (I'll check our web filter to be sure).
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Jeff,

I would verify that you can access this spreadsheet through the Chrome browser on this device, I would also ensure that your device is fully updated.
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Jeff Tham

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Ok thanks Blake. I updated the device and moved it onto a different subnet and it appears to be displaying now. Looks like it could have been a network issue. Thanks again for your help!
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Not a problem Jeff, let us know if there's anything else we can do for you!

Should you run into any major problems in the future, we've launched our premium support subscriptions for users that need immediate assistance.
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Hi Jeff,
I am experiencing this issue with one of our customers. The issue doesn't exist in testing or on any of our other displays...only one customer, 9 media players, and their network. I'm leaning towards a network issue as well, but wanted to get a better understanding of what you did to solve your issue before I move forward with a recommendation.

Thank you,
Joe Kirchner
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Jeff Tham

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Hey Joe,

I was able to narrow my issue down to a network issue related to ports and content filtering. I cannot tell you what ports because the network it was previously on was simply blocking most outbound ports and the network I moved it to is blocking none. It's been working seamlessly every since. Hope this helps.

Jeff
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Thank you Jeff!
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Thanks for the update Jeff. Just curious, how were you able to narrow it down?
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To update, mine was also network related. It was fixed by resetting the DMZ Servers.
Thanks again for your help Jeff.